General - Telnyx Portal & Account
Discover Telnyx's Mission Control for account management, billing, and more.
By Telnyx and 13 others14 authors79 articles
- Bot-to-Bot Support API: Ask Telnyx Knowledge AgentExternal bots and AI agents can ask general Telnyx support and developer documentation questions using the public Knowledge Agent endpoint.
- Whitelisting Telnyx Media IP AddressesRead on to learn about SIP Media IPs and how we are working to enhance our connectivity offering.
- Understanding Configuration Propagation Delays in Mission Control Portal and APILearn how Telnyx updates move through the platform and how to optimize design around short propagation windows.
Getting Started
Get Started with a Mission Control Account. Start building on Telnyx today.
- How to Sign Up for a Telnyx accountThis article will explain the steps to create your own Telnyx Portal account
- Get Started with a Mission Control AccountThis article explains what is needed to set up your Mission Control account after signing up!
- Mission Control Portal - AI Chat Support AssistantYour new Telnyx AI Assistant here to help provide 24/7 support.
- Messaging in Mission ControlSet up your Telnyx Mission Control for messaging. Step-by-step guide inside!
- Appeal Level 2 Verification StatusUnlock Telnyx platform potential with Level 2 Verification. Ensure user legitimacy, protect from spam, and gain more platform freedoms.
My Account - Overview
Manage your Telnyx account: Billing setup, notifications, fraud prevention, and more.
- How to setup your Account SettingsThis article entails the in-depth setup of Account settings on your Mission Control Portal
- Invoice OverviewThis article details the account invoices available for download on the Mission Control Portal
- Billing Setup & Billing GroupsThis article details the functionalities of the Billing and Billing Groups settings in your Telnyx Mission Control Portal
- Get Started with OrganizationsThis article explains how to create an organization so that you can delegate permissions to sub members
- Account VerificationThis article explains how to get verified so that you can unlock all features of the Telnyx Mission Control Portal
- Addresses OverviewThis article will explain the "Addresses" section of your portal account and it's functions
- Notification SettingsThis article details the functionalities of the notification settings in your Telnyx Mission Control Portal
- Feature RequestsThis article explains how to submit a feature request within the Mission Control Portal.
- Bug Reports GuideThis article explains how to submit a bug report to the Telnyx support team.
- Prevent Telnyx Account FraudIn this article we will explain how to setup your account to prevent fraud.
- How To Reset Your PasswordIn this guide you will cover how you can reset/update your Telnyx account password
Telnyx Reporting & Analysis Guides
Understand Telnyx's reporting tools for call detail records and messaging analysis.
- Reporting: OverviewIn this article, I will describe the Reporting Feature on your Telnyx customer portal and what you can do there.
- Reporting: Detail RequestsThis article will showcase the detail requests section in greater detail.
- Reporting: Usage ReportsThis article will showcase the usage reports section in greater detail.
- Reporting: Monthly ChargesThis article will showcase the Monthly Charges section in greater detail
- Telnyx Debugging ToolsThis article will detail the debugging section of the Mission Control Portal and it's features including the SIP Call Flow Tool
Additional Features
Explore Telnyx's additional features: ACL, Managed Accounts, API Keys, and more.
- Access Control ListDeprecated.
- Managed AccountsIn this article we will explain managed (sub) accounts and how you can begin taking advantage of this feature.
- API Keys and How to Use ThemIn this article we will explain API keys and how to use them with both API v2 and API v1.
- Creating Postman Collection from OpenAPIGetting all of Telnyx API V2 on Postman only takes a few short steps, start using the API right away!
- Your Number Lookup GuideThis guide covers how to use the Number Lookup tool in the Telnyx Mission Control Portal to retrieve carrier details and Caller ID (CNAM) data.
- Resources on Your AccountQuick links for other useful resources for your Telnyx Mission Control Account.
- 2FA / TOTP SetupNew 2FA & TOTP Process Guide for Mission Control Portal: Key info here.
- Telnyx Tech SpecsHere you will find out key tech specs at Telnyx and what they mean for our service.
Billing & Pricing
In this collection you will find helpful links that explain our pricing model and structure.
- Bundles & Bundle PricingDiscover Telnyx's bundle pricing. Optimize costs with our tailored communication bundles.
- Bitcoin Payment MethodExplore our comprehensive guide on using Bitcoin for payments on the Telnyx portal.
- Surcharge for High Abandoned Call RatesStarting November 1, 2025 we will be applying surcharges to outbound traffic with high abandoned call rates to reduce misuse and keep the network reliable for everyone.
- Accessing Canadian LRN Data
- Telnyx Pricing & Rate InsightsGet insights on Telnyx pricing, rate sheets, billing increments, and rate changes.8 articles
- Fees and AgreementsUnderstand Telnyx's fees, agreements, refund policies, and more. Stay informed.4 articles
- Telnyx Billing & Payment GuideUnderstand Telnyx's billing methods, account cancellation, test accounts, and more.3 articles
Getting to Know Telnyx Services
Learn about Telnyx: Company overview, reselling, blog, hardware, and equipment info.
- What is Telnyx?Wondering exactly what Telnyx is? Here we will give you a brief overview so you can determine if we are the right solution for you.
- Can I resell your services?Are you a reseller considering Telnyx? Find out how you can take advantage of Telnyx's services.
- Telnyx - Status PageAccess Telnyx's status page for real-time updates on incidents and maintenance schedules.
- Where is Telnyx located?Telnyx has offices in multiple locations worldwide.
- Does Telnyx have a blog?Looking for even more resources for using Telnyx? Our Blog has a plethora of useful information and how to guides.
- Does Telnyx provide any hardware?Wondering if Telnyx provides hardware? Here we will answer that question and what hardware Telnyx is compatible with.
- What kind of equipment do you use?Here we explain the types of equipment that Telnyx uses for our network.
- Telnyx Freemium AccountsLearn how Telnyx Freemium accounts work, including the $25 AI credit, magic link sign-in, available products, how to upgrade to a full account, and common billing questions.
Telnyx Support Best Practices
Best practices for contacting Telnyx support, account compromise, and more.
- Best Practices for Contacting SupportGet 24/7 international support and learn how to report call, messaging, portal, and API concerns with our efficient contact methods.
- Account Compromise: What to DoWas your account compromised? Here are the steps to take to secure your account.
- Update Webhook Sign Key GuideThis article explains how to rotate the public key that signs webhook events sent by Telnyx in API V2.
Telnyx Miscellaneous Guidelines
Guidelines on API tutorials, blocked accounts, NPA, N11 codes, privacy, and more.
- Blocked Account GuidelinesGuidelines on identifying, resolving, and preventing blocked Telnyx accounts for users.
- What is an Exhausted NPA?In this guide we will explain Exhausted NPA codes in the United States and their respective overlay's
- United States - N11 CodesIn this guide we will explain N11 codes in the United States and their purpose.
- Telnyx Privacy PolicyIn this article we will provide details on Telnyx's privacy policy so you can have peace of mind.
- US Rural Call CompletionHere we will explain common issues with rural call completion and how we help you avoid them.
- HIPAA, BAAs and the Conduit Exception*In this article we will explain HIPAA, BAAs and the Conduit Exception and what they mean for you.
- Do you offer service to call centers?Do you manage or work for a call center and want to tap into Telnyx to improve your operations and enhance call quality? We can help.
- ACA Feedback ProcessLearn about Telnyx's compliance with the Accessible Canada Act (ACA). Understand the CRTC's accessibility rules, how to provide feedback.
- What is the Reassigned Numbers DatabaseExplore the FCC's Reassigned Numbers Database, designed to track permanently disconnected numbers. Learn how Telnyx ensures compliance.
- Certificate Error: api.telnyx.comIn this article, you will get to know how you can install the TLS certificate for Telnyx
- Dialing Emergency ServicesHow to dial emergency services to the different countries we support. Start building on Telnyx today.
- Supported Emergency NumbersHere you can find the complete list of emergency numbers supported by Telnyx on the different countries where it supports emergency calls.
- Emergency Services and IPND in AustraliaLearn more about emergency services and IPND in Australia. Start building on Telnyx today.