Telnyx Account Verification
Telnyx uses a leveled verification system to prevent malicious use of our services by unwanted users. This system helps achieve this by requiring new users to reach certain criteria before we allow full use of our services. Features that are unlocked for verified users are as follows:
Level 1:
Buy a local number in your local country.
Assign a connection/messaging profile to a number.
Set up messaging capabilities.
Which will be subject to a daily limit of 50 outbound messages per day in the near future.
Set up voice capabilities in the US.
Create a multi-user organization.
Level 2:
Buy any number in any country
Set up voice capabilities outside of the US (International Calling).
Set up call forwarding.
Send messages from your account at a higher rate.
Send messages internationally using an alphanumeric sender ID.
Submit orders for hosted SMS messaging
Using 10DLC for messaging
To order SIM cards to a non-US address
To order SIM cards if you registered with a freemail (gmail, outlook, etc) account.
Remove restriction that prevents payment from address not associated with the phone number used to verify your account.
Removes payment top up limits.
Video Walk-through for Account Verification
Coming soon! This walk-through will demonstrate setting up your Account/Verifications tab
Step by Step Guide to Account Verification
Level 1 Verification
The Account/Verifications section is located under "Account Settings". In the top right corner, click on your profile icon. Then in the dropdown menu, click "Account Settings"
You will be brought to a new page in the portal. On the left navigation bar, click on Account Settings > Verifications.
Then follow the instructions from there! Most users will already be Level 1 verified when they've confirmed their email address on signup.
Level 2 Verification
You must apply for Level 2 Verification in order to:
Remove restrictions around ordering phone numbers
Remove restrictions for calling certain international destinations
Remove restrictions for call forwarding
Increase your account-wide messaging send rate from 600 to 3000
Increase your toll-free send rate from 6 to 1200
Once you have applied for Level 2 Verification a Telnyx team member will review your account. This can include a team member reaching out to you via email to discuss further details such as your use case and for you to provide clarification and/or verify account details.
You can only submit a Level 2 request if the following pre-requisites have been met:
Your account is Level 1 verified
A contact number and company name are populated in the Account Information section of the “Profile” tab in the portal.
A payment method has been added to your account.
You can submit the Level 2 verification request by expanding the "Level 2" verification section. Simply click the downward arrow to expand the section, and you will see a form that needs to be completed with the required information.
Once all the fields are filled out, please click "Request Level 2 Verification" to submit your request.
Notes:
It can take up to 48 hours before your Level 2 submission is either accepted or rejected.
You will be notified via email once your level 2 request has been processed.
Organisation owners are the only individuals that have access to the verification section in their account. Sub members will not be able to access it.
If your request for level 2 verification has been denied, please email support@telnyx.com and they will be able to assist you.