Telnyx uses a tiered account verification system to prevent abuse and ensure responsible use of communication services. There are now two possible frameworks your account may fall under:
The Level 1 / Level 2 framework (Legacy)
The Trial-Paid-Verified-Enterprise (TPVE) framework
Legacy Framework: Level 1 & Level 2 Verification
You are using the legacy framework if you see the “Verifications” tab in your account settings.
Level 1 Capabilities
Most users are automatically Level 1 verified after confirming their email. Level 1 allows you to:
Buy a local number in your home country
Assign a connection or messaging profile to a number
Set up messaging and voice capabilities (US only)
Create a multi-user organization
Outbound messages will be limited to 50 per day at this level.
Level 2 Capabilities
Level 2 removes many restrictions and unlocks advanced features:
Buy international numbers
Enable international calling and call forwarding
Increase message send rates
Account-wide: from 600 to 3000
Toll-free: from 6 to 1200
Use alphanumeric sender ID for international messaging
Submit orders for hosted SMS and 10DLC
Order SIM cards internationally or with a freemail address
Removes:
How to Apply for Level 2
Pre-requisites:
Account is Level 1 verified
Contact number + company name added under Account Settings > Profile
A payment method is on file
Steps:
Expand the “Level 2” section
Fill out the form and click Request Level 2 Verification
A Telnyx team member may reach out to clarify use case or verify details.
It may take up to 48 hours for approval or rejection.
Only organization owners can access this section.
If verification was unsuccessful, please review this article for next steps.
The Account/Verifications section is located under "Account Settings". In the top right corner, click on your profile icon. Then in the dropdown menu, click "Account Settings"
You will be brought to a new page in the portal. On the left navigation bar, click on Account Settings > Verifications.
Then follow the instructions from there! Most users will already be Level 1 verified when they've confirmed their email address on signup.
TPVE Framework
New signups from June 2025 onward may be presented with a revised account levels section in place of traditional legacy verification system.
You are using the TPVE framework if you see the “Account Levels” page instead of a Verifications tab. Access it here: https://portal.telnyx.com/#/account/account-levels
This framework categorizes accounts into:
For full capabilities of each level, refer to the docs:
Key TPVE Characteristics
Account level is shared across the organization
Privileges (e.g., API access, message limits) are defined by level
The interface clearly shows your current level and upgrade options
