Telnyx Account Verification

Telnyx uses a leveled verification system to prevent malicious use of our services by unwanted users, this system helps achieve this by requiring new users to reach certain criteria before we allow full use of our services. Features that are unlocked for verified users are as follows:

Level 1:

  • Buy a number

  • Assign a connection/messaging profile to a number

  • Set up global messaging capabilities

  • Set up voice capabilities in the US

  • Create a multi-user organization

Level 2:

  • Set up voice capabilities outside of the US (International Calling)

  • Set up call forwarding

  • Send messages from your account at a higher rate

Video Walk-through for Account Verification

Coming soon! This walk-through will demonstrate setting up your Account/Verifications tab

Step by Step Guide to Account Verification

Level 1 Verification

The Account/Verifications section is located under "My Account". When you click on the top right corner of the portal, there will be a drop-down menu and one of the options will be "My Account".

From there, you should see a sub-header called Verification's. Click on the Verification's tab and follow the instructions from there! Most users will already be level 1 verified when they've confirmed their email address on signup.

Level 2 Verification

To remove restrictions around calling certain international destinations and call forwarding and to increase your Account-wide messaging send rate from 600 to 3,000, and toll-free send rate from 6 to 1,200 you must apply for level 2 verification.

Once you have applied for Level 2 Verification a Telnyx team member will review your account. This can include a team member reaching out to you via email to discuss further details such as your use case and for you to provide clarification and/or verify account details.

You can only submit a Level 2 request if your account is Level 1 verified and a contact number and company name are populated in the Account Information section of the General tab in the portal.

Once the prerequisites above are applied, hit the Request Level 2 Verification button to submit your request.

Please note that it may take up to 48 hours before your Level 2 submission is either accepted or rejected. You will be notified via email once your level 2 request has been processed.

Can't find what you're looking for? Click the chat bubble at your lower right-hand corner and talk to the support team!

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