Level 1 Verification

Log into your portal account and click "Account" under Billing. Click on the “Verifications” tab and follow the instructions from there! Most users will already be level 1 verified when they've confirmed their email address on signup.

Level 2 Verification

To remove restrictions around calling certain international destinations and call forwarding you must apply for level 2 verification.

Level 2 Verification is only applied by having a Telnyx team member review your account. This can include a team member reaching out to you via email to discuss further details such as your use case and for you to provide clarification around account details.  

You can only submit a Level 2 request if your account is Level 1 verified - a contact number and company name are populated in the General section of the “ACCOUNT” page in the portal.

You must also ensure you have verified a mobile phone. This can be completed through a call or sms where we'll provide a one time passcode.

Once the prerequisites above are applied, hit the Request Level 2 Verification button to submit your request.

Please note that it may take up to 24 hours before your Level 2 submission is either accepted or rejected. You will be notified by a team member via email once your level 2 request has been applied to your account.

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