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How To Reset Your Password

In this guide you will cover how you can reset/update your Telnyx account password

Alex Conroy avatar
Written by Alex Conroy
Updated over a week ago

Recover Telnyx Account Password

Your password must contain at least one punctuation mark or symbol, must contain at least one upper-case letter and may not be any shorter than 12 characters.

If you have forgotten your Telnyx account password or the account has been locked due to the number of unsuccessful attempts, then you can exercise the option to recover the password.

In this guide, you will find step-by-step instructions to recover/update the password to get back the access to your account.

Let’s get started.

You can recover/reset the Telnyx password by two methods:
1. Reset the Password Via Sign-In Page
2. Reset the Password from Account Settings


Method 1:

Reset the Password Via Sign-In Page

Step 1: Navigate to the Telnyx portal and click the “Forgot your password” link.

Tenyx sign-in page navigating to the “forgot your password”

Step 2: Enter your registered email address which is linked to your Telnyx account and click on the “Reset password” button.

A reset password link will be sent to your inbox

Tenyx password reset email address page

Step 3: Check your inbox and open the email from Telnyx with the subject line: “Reset password instructions” email and click on the “Change my password” link.

Tenyx reset password instructions email inbox page

Step 4: You will be navigated to the “Change Password” page. Enter the new password twice (for confirmation) and click on the “Update password” button to set a new password.

Tenyx change a new password and confirm the password page

Your password has been successfully changed.

Method 2:

Reset the Password from Account Settings

You can change your account password by navigating to the account settings, provided that you’re already logged in to your Telnyx account.

Step 1: Navigate to the Telnyx portal and click on the “Account Settings” option from the left sidebar.

Navigate to the Telnyx account setting page

Step 2: Select the “My Account” option from the dropdown list.

Navigate to the Telnyx my account page

Step 3: Scroll down the page and Click on the “Change Password” button from the Security section

Security section page under Telnyx account settings

Step 4: Enter the new password twice for confirmation and click on the “Change Password” button.

Change new password and confirm password page under account setting

Your password has been successfully Changed.

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