The general emergency service number in Australia is “000”. Emergency Calls can be made without charge, whether the service is active, suspended, disconnected or out of credit for a pre-paid service.

When a person calls “000“ they speak to a Telstra 000 Emergency Call Service Operator first. As directed by the caller, Telstra transfers the call to the required Emergency Service Organisation (ESO) – Police, Fire or Ambulance services. The emergency response is provided by the requested ESO.

You will be able to call “000“ regardless of whether your mobile service is prepaid or postpaid. If your mobile service is prepaid, you do not require credit to call “000“. Even if the mobile account is inactive, disconnected, blocked, suspended or if there is no Identity Module in the mobile phone, you will still be able to call “000“.

For more information, you may visit the website www.triplezero.gov.au.

“112“ is a globally recognized Emergency Service Number (ESN) for mobile phones. “112“ is Australia’s secondary ESN that can also be dialed from mobile phones in Australia and around the world, with all the same functionality and arrangements as “000“. Mobile phones sold in Australia since 2002 recognize “000“ as the ESN in Australia. If you are using a mobile phone purchased overseas or if you are an international mobile roamer visiting Australia, you can call either “000“ or “112“.

Please note that Telnyx will upload your name, address and telephone numbers to The Integrated Public Number Database (IPND). The IPND serves as a repository of Public Number Customer Data (PNCD) which broadly includes your telephone number, your name, service address and Directory Related Services information which can be used, for example, to assist in the provision of emergency services and law enforcement.

Types of Data Users that have access to your PNCD include (but is not limited to) Directory Related Service Providers, Emergency Call Service Operators and Enforcement Agencies.

Considering your contact data as listed in the IPND is used in emergency cases, it is of utmost importance to keep Telnyx updated with any changes in your contact data so we can update IPND accordingly. For example, if you change your service address, please contact our support team. We will update IPND so the new address can be used in case of emergency dispatches.

If the address you provided is not the physical address from where you are calling, please contact our support team with the appropriate contact name and telephone number.

If you would like to view the state of your phone number in IPND, update your phone number in IPND, or opt out of directory listings for your phone number, please contact our support team at support@telnyx.com or by using the chat function.