Billing Setup & Billing Groups

This article details the functionalities of the Billing and Billing Groups settings in your Telnyx Mission Control Portal

Alex Conroy avatar
Written by Alex Conroy
Updated over a week ago

The Mission Control Portal offers various functionalities to help keep track of billing information. This article will elaborate on how to make use of the Billing and Billing Groups sections of the portal.

Video Walk-through for Billing & Billing Groups

Coming soon! This walk-through will demonstrate setting up your Billing & Billing Groups tab.

Configuration of Billing & Billing Groups

You can find both in Billing Overview found in the top right-hand corner of your portal, in the drop-down menu. Billing Groups can be found next to Billing in the navigation bar at the top of this section.

Billing Section

The portal's Billing section is where you will primarily manage your balance, payment method, auto-recharge preferences, and access your invoices.

Payment Information

Here you can view your current balance and add a payment method to set up for recurring payments. PO Boxes are unsupported when you save a billing address for a payment method.

Billing/Payment section.

Simply click Make Payment in the bottom right and fill out the required information.


What is Scheduled Payment?

When you activate scheduled payments using the toggle feature, you can specify a payment amount, choose a payment method, and select a preferred day each month for Telnyx to automatically process the payment. This convenient option ensures your account balance is topped up without the need for manual intervention and helps avoid disruption to your services in case of potential negative balance.

Scheduled Payment section.


What payment methods do you cover or have available?

We provided a reference screenshot below where you can select the method or mode of payment.

Payment information section of the Telnyx Mission Control Portal.

Telnyx allows of customers to make payments with:

Your last payment method will be saved for future payments. Once you have a saved payment method you will get the option to delete your current payment method.


You will receive a payment receipt PDF upon successful transactions via Credit Card, PayPal, Bitcoin, or ACH done through either manual top-up or auto-recharge.

In the event of a failed transaction attempt, you will be automatically alerted via email to ensure you are promptly notified.

Please note the following:

Top Up Limits

New users can make payments up to $100 on day one of account creation. That limit increases by $50/day and applies as a whole across any payment method you use. If you would like this limit to be removed, please request Level 2 Verification.

Payment Method Restrictions

Please note the billing address you provide must match the country of the phone number you used to verify your account. This restriction can be removed if your account is Level 2 verified. Find out how to apply for Level 2 verification here.

PayPal Fees

Starting July 3rd 2023, a 3% transaction fee applicable on PayPal payments for customers who have access to ACH payments.

Auto Recharge Limits

When auto-recharge is triggered, we will always charge your saved payment method an amount that brings your balance up to the Threshold + Recharge amount.

This may cause significantly higher charges than your set recharge amount if your balance falls far below your set threshold due to monthly charges.

Auto-recharge is limited to 10 times in a 24-hour period. You will experience service disruption if 10 recharges of your recharge amount cannot cover a day of usage. This limitation cannot be removed.

Please ensure you set up notifications so you can promptly make payments manually.

The auto-recharge threshold is based on your available credit. Once the available credit reaches the threshold amount set the auto-recharge is triggered.

Replacing Saved Payment method

We only save one payment method, so if you want to change your credit card you will need to first delete your current one by clicking on the trash icon next to your current payment method.

Payment information section of the Telnyx Mission Control Portal.

Once deleted you can add a new payment method by making a payment following the steps at the beginning of this article. It's also worth noting that the minimum payment is of $10 USD.

To delete a saved ACH payment method, you can click on the trash can icon to the right of the listed bank account.
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Your Service Address is the location from where you consume service provided by Telnyx. Telnyx uses the service address to determine tax rates. If you do not fill service address, Telnyx will use the billing address.

Service address section of the Telnyx Mission Control Portal.


Invoices

Below payment information, you'll find Invoices. Here you can download and view your invoices for past months.

Invoices for the previous month will appear during the first few days of the new month.

These can also be sorted by their status (Paid, Unpaid)
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Invoice information section of the Telnyx Mission Control Portal.

Within the invoice section you can also generate Ledger & Billing Records for past months which will show your usage and payments broken down by your Billing Groups or Managed Accounts.

Ledger Records - Breakdown by Billing Groups

Ledger information section of the Telnyx Mission Control Portal.

Billing Records - Breakdown by Managed Accounts

Payment history page.

Payment History

The Payment History page allows you to view payments made in the last 12 months on the portal, along with an option to download payment receipts.

You can select the payment type that was used to individually see your credit card receipts, paypal receipts or bitcoin receipts.

Payment history page.

Payment history section of the Telnyx Mission Control Portal.

Service Address

Your Service Address is the location from where you consume service provided by Telnyx. Telnyx uses the service address to determine tax rates. If you do not fill service address, Telnyx will use the account address. Read more about it here.

Service address page.


Billing Groups

The Telnyx Mission Control Portal gives you the ability to create and assign Billing groups. Billing groups let you categorize usage reports and end-of-month invoice records. A Billing Group can be assigned to Numbers and Outbound Profiles.

Creating a Billing Group

To create a billing group, enter the desired name of the group and click create. You can delete created Billing groups in the section below creation.

Billing Groups page on the Mission Control Portal.

Assigning Billing Groups

To add a Billing group to a number select the billing group option on your number and select the group you'd like to associate with the number.

Billing Group Option button on the Mission Control Portal.

Adding a Billing Group to an Outbound Profile can be done in the Advanced Settings of your Outbound Voice Profile.

You can see more details in our resource center here.

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