Video Walk-through for Reporting

How to find the Reporting section

  • Inside this section, you have 5 options.
  • Detail requests.
  • Usage Reports.
  • Monthly Charges.
  • Recordings.
  • Message Engagement.

Detail Requests

  • This is where you can generate and download detailed reports of your Calls, Messaging, Call Control, Fax API & Wireless usage.
  • You can find more details on how to use this feature here.
  • To understand the details included in the call reports you can check here.

Usage Reports

  • This is where you can generate and download detailed usage reports on your Calls, Messaging & Telco Data.
  • You can breakdown the call usage report by call direction, product, country, and/or connection.
  • You can find more details on how to use this feature here.

Monthly Charges

  • This where you can generate a Monthly Report of your charges.
  • You can also choose to breakdown the charges by Number.

Recordings

  • This is where you can search and download call recordings in mp3 or wav format.
  • You can search by timestamp, Telnyx Session UUID, or the From/To numbers.
  • For this, to work you need to have call recording enabled. Details on how to set this up can be found here.

Message engagement

  • This is where you can find a report on messages that you sent with a URL that was clicked.
  • If the link got clicked, you will get:
  • A line that says what link was clicked.
  • What it was shortened to.
  • What was the user agent.
  • When it was clicked
  • The message-id corresponding to the click.

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