Video Walk-through for Reporting
How to find the Reporting section
Log in to https://portal.telnyx.com/
Click on the reporting section on the left-hand side
Inside this section, you have 5 options.
Detail requests.
Usage Reports.
Monthly Charges.
Recordings.
Message Engagement.
Detail Requests
This is where you can generate and download detailed reports of your Calls, Messaging, Call Control, Fax API & Wireless usage.
You can find more details on how to use this feature here.
To understand the details included in the call reports you can check here.
Usage Reports
This is where you can generate and download detailed usage reports on your Calls, Messaging & Telco Data.
You can break down the call usage report by call direction, product, country, and/or connection.
You can find more details on how to use this feature here.
Monthly Charges
This where you can generate a Monthly Report of your charges.
You can also choose to break down the charges by Number.
Recordings
This is where you can search and download call recordings in mp3 or wav format.
You can search by timestamp, Telnyx Session UUID, or the From/To numbers.
For this, to work you need to have call recording enabled. Details on how to set this up can be found here: https://telnyx.com/resources/high-quality-call-recording-demand
Message engagement
This is where you can find a report on messages that you sent with a URL that was clicked.
If the link got clicked, you will get:
A line that says what link was clicked.
What it was shortened to.
What was the user agent.
When it was clicked
The message-id corresponding to the click.
