Video Walk-through for Reporting

How to find the Reporting section

  • Inside this section, you have 5 options.

  • Detail requests.

  • Usage Reports.

  • Monthly Charges.

  • Recordings.

  • Message Engagement.

Detail Requests

  • This is where you can generate and download detailed reports of your Calls, Messaging, Call Control, Fax API & Wireless usage.

  • You can find more details on how to use this feature here.

  • To understand the details included in the call reports you can check here.

Usage Reports

  • This is where you can generate and download detailed usage reports on your Calls, Messaging & Telco Data.

  • You can breakdown the call usage report by call direction, product, country, and/or connection.

  • You can find more details on how to use this feature here.

Monthly Charges

  • This where you can generate a Monthly Report of your charges.

  • You can also choose to breakdown the charges by Number.

Recordings

  • This is where you can search and download call recordings in mp3 or wav format.

  • You can search by timestamp, Telnyx Session UUID, or the From/To numbers.

  • For this, to work you need to have call recording enabled. Details on how to set this up can be found here.

Message engagement

  • This is where you can find a report on messages that you sent with a URL that was clicked.

  • If the link got clicked, you will get:

  • A line that says what link was clicked.

  • What it was shortened to.

  • What was the user agent.

  • When it was clicked

  • The message-id corresponding to the click.

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