Description
In this article, I will describe the Reporting Feature on your Telnyx customer portal and what you can do there.
Video Walk-through
How to find the Reporting section
- Log in to https://portal.telnyx.com/
- Click on the reporting section on the left-hand side
- Inside this section, you have 5 options.
- Detail requests.
- Usage Reports.
- Monthly Charges.
- Recordings.
- Message Engagement.
Detail Requests
- This is where you can generate and download detailed reports of your Calls, Messaging, Call Control, Fax API & Wireless usage.
- You can find more details on how to use this feature here.
- To understand the details included in the call reports you can check here.
Usage Reports
- This is where you can generate and download detailed usage reports on your Calls, Messaging & Telco Data.
- You can breakdown the call usage report by call direction, product, country, and/or connection.
- You can find more details on how to use this feature here.
Monthly Charges
- This where you can generate a Monthly Report of your charges.
- You can also choose to breakdown the charges by Number.
Recordings
- This is where you can search and download call recordings in mp3 or wav format.
- You can search by timestamp, Telnyx Session UUID, or the From/To numbers.
- For this, to work you need to have call recording enabled. Details on how to set this up can be found here.
Message engagement
- This is where you can find a report on messages that you sent with a URL that was clicked.
- If the link got clicked, you will get:
- A line that says what link was clicked.
- What it was shortened to.
- What was the user agent.
- When it was clicked
- The message-id corresponding to the click.
