Video Walk-through for Reporting
How to find the Reporting section
Log in to https://portal.telnyx.com/
Click on the reporting section on the left-hand side
Inside this section, you have 5 options.
Detail requests.
Usage Reports.
Monthly Charges.
Recordings.
Message Engagement.
Detail Requests
Usage Reports
This is where you can generate and download detailed usage reports on your Calls, Messaging, Telco Data & Real Time Transcription.
You can break down the call usage report by call direction, product, country, and/or connection.
You can find more details on how to use this feature here.
Monthly Charges
This where you can generate a Monthly Report of your charges.
You can also choose to break down the charges by Number.
Recordings
Reports>Call Recordings is where you can search and download call recordings in mp3 or wav format.
You can search by timestamp, Telnyx Session UUID, or the From/To numbers.
For this, to work you need to have call recording enabled. Details on how to set this up can be found here: https://telnyx.com/resources/high-quality-call-recording-demand
Message engagement
This is where you can find a report on messages that you sent with a URL that was clicked.
If the link got clicked, you will get:
A line that says what link was clicked.
What it was shortened to.
What was the user agent.
When it was clicked
The message-id corresponding to the click.