Billing & Pricing
In this collection you will find helpful links that explain our pricing model and structure.
Bundles & Bundle PricingDiscover Telnyx's bundle pricing. Optimize costs with our tailored communication bundles.
Bitcoin Payment MethodExplore our comprehensive guide on using Bitcoin for payments on the Telnyx portal.
Surcharge for High Abandoned Call RatesStarting November 1, 2025 we will be applying surcharges to outbound traffic with high abandoned call rates to reduce misuse and keep the network reliable for everyone.
Telnyx Pricing & Rate Insights
Get insights on Telnyx pricing, rate sheets, billing increments, and rate changes.
The Rate Sheet and LRN explainedWhy a supposed Rate Sheet price may not match the actual call price or why the rate limit may trigger earlier than expected.
Where can I see Pricing options?In this article we will explain how to find our pricing options and adjust them for your account.
Billing incrementsIn this article we will explain billing increments and how they will affect your bill.
Channel Billing and how to use itLearn how Telnyx channel billing works with a few detailed example scenarios.
Billing: Decimal Values ConsideredHow many decimal values does Telnyx consider when billing? Get that info here.
How do I know if a rate has changed?We will explain how to stay on top of rate changes so you will never be caught off-guard.
Updates to Global Conversational Rate DeckLearn about upcoming changes to Telnyx's Global Conversational rate deck impacting origination types, prefixes, and pricing.
Channel Billing
Fees and Agreements
Understand Telnyx's fees, agreements, refund policies, and more. Stay informed.
Sales, GST, Telecommunication Taxes, USF Fees & TRFDetails of relevant fees and taxes for US Telnyx customers
Do I have to sign a contract?Here you will find an answer to a frequently asked question about contracts and accounts at Telnyx.
Is there a cancellation fee?Here we will explain cancellation fees at Telnyx (hint, there are none).
What is your refund policy?Here we explain our refund policy and how to request one if necessary.
Telnyx Billing & Payment Guide
Understand Telnyx's billing methods, account cancellation, test accounts, and more.
ACH Direct Debit Payment MethodSupport guide and FAQ's in relation to Automated Clearing House (ACH) payment.
How do I cancel my accountUnfortunately things can change and you might need to cancel your account. Find out how to do so here.
Does Telnyx offer post-paid service?Telnyx does not offer post-paid service at this time. Get connected to support if you have any questions.