In this article we will go over how you can create a Telnyx Portal account, as well as some of our rules regarding allowed methods of sign-up. If at any point you encounter an issue during sign-up, feel free to contact us at support@telnyx.com or through our live-chat and we will do our best to help.


Signing up for an account

Account Details

The landing page for signing up can be found here. Users have two different options for account creation:

  1. You can use Single Sign On with Gmail & Microsoft using the provided buttons.

  2. Or you can directly sign up using the form.

Sign-up form prompting the user to use single sign on with Gmail or Microsoft, or to sign up directly through the provided form.

Enter your email address, full name and desired password into the provided text boxes. From time to time, Telnyx may introduce promotional credits. If you possess a promo code and wish to use it, you can click on the link below the password field. You may also use the provided check-box to opt in/out of receiving emails from Telnyx. Click the Create Account button.

Email Verification

Once you have confirmed your details, your provided email address will be sent an email that is used to activate your account.

Prompt asking the user to navigate to their provided email inbox to activate their account

Simply navigate to the inbox of your provided email address and open the "Verify Your Account" email. If you do not see the email, make sure to check your spam folder. If it is still not present, you can re-send it by clicking on the green Resend verification email link.

Verify your email page with information on product features and a verify button

Click the blue Verify email address button. Voila, your Telnyx Portal account is now activated!

Use Case

After activating your account, you will be prompted to fill in some information about your use case. This will help optimize the sign-up flow and will direct you to the relevant tools we provide. Begin by providing your organization's name in the pop-up field.

Organization Name pop-up and continue button

Click Continue to proceed. A list of some of the features Telnyx offers will be displayed. Please choose all the relevant options for your use case and click Continue.

List of Telnyx features that the user can specify for their use case

The menu will expand further to show the option to specify I'm a Developer along with additional details such as your company size, preferred currency and preferred contact number.

Once your information has been entered, click Complete account setup.

Congratulations, you have completed your account set-up! Depending on what features you chose, you will be redirected to the relevant introductory tools.

SMS Use Cases will be redirected to our Learn & Build section. This gives an easy to understand introduction to sending your first SMS with Telnyx, including purchasing a number and creating a messaging profile.

SIP Trunking Use Cases receive a number (purchased using their free sign-up credit), a SIP Connection and an Outbound Voice Profile. The Outbound Voice Profile will be assigned to the SIP Connection, and the Connection will be assigned to the number.


Single-Sign-On

We're excited to announce that Telnyx users can now make use of our Single-Sign-On feature. Business accounts can now take advantage of the security and streamlined efficiency. Organizations can now leverage one of several SAML providers including Auth0, Microsoft Azure Active Directory, Okta, Google GSuite, OneLogin and LastPass to seamlessly provision Telnyx accounts for their organization members.

To begin using SSO, Telnyx users will first have to create an Organization within their portal. Details of how to do this can be found in this article.

From your Telnyx Portal homepage, navigate to My Account → Single Sign-On and click Enable Single Sign-On.

Enter the relevant details from your SAML provider into the fields provided on the next page. Once filled in click Import IdP Settings & Save.

After saving, you can scroll down to the bottom of the page and take note of the values for Assertion Consumer Service URL, Service Provider Entity ID, and
Name Identifier Format. These will have to be provided within your SAML app in order to set up correctly.

Once you've provided the details from your Telnyx Portal to your provider, you can click the "Enable Single Sign-On" box. Click Save Changes.

Your chosen settings are now in effect! This will send all users in your organization an email informing them that SSO is now enabled. Your users will still be able to login using username/password for the next 72 hours. After that, they will be required to use SSO.

To log in with your newly saved Single Sign-On service, navigate to the sign-in page and click on the Single Sign-On tab to the right.

Log in screen prompting for company email. Green continue button

Enter your relevant login details and voila, you're in!

Can't find what you're looking for? Click the chat bubble at your lower right-hand corner and talk to the support team!

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