In December 2018, the FCC authorized the establishment of the Reassigned Numbers Database. The aim of the database is to enable callers to determine whether a telephone number has been permanently disconnected. This allows the caller to know if the telephone number is no longer assigned to the person they want to reach.
As a Service Provider, Telnyx is mandated to submit data to the database on a monthly basis. Going forward, Telnyx will offer customers a 15 day reinstatement period, during which a customer may buy back a phone number that they have previously disconnected. After 15 days, the number will be permanently disconnected and will be part of the next reporting period to the RND, which takes place on the 15th of each month. Once the number has been reported to the RND, the wider industry will be made aware of the disconnect and should no longer attempt to contact you via that disconnected number.
This means that any consent you previously gave to 3rd parties (for example, pharmacies) to contact you through this number will not be applicable and you will need to establish new methods of communications with your providers. If you wish to buy back this number for your business at a future date, the settings previously associated with the telephone number will have to be reset manually.
If you have any questions regarding the new Reassigned Number Database or what this will mean for how you organize your number inventory, please don’t hesitate to reach out to our team of experts.