Updates to Global Conversational Rate Deck

Learn about upcoming changes to Telnyx's Global Conversational rate deck impacting origination types, prefixes, and pricing.

Telnyx Engineering avatar
Written by Telnyx Engineering
Updated over a week ago

Over the coming months, we will be introducing changes to our Global Conversational rate deck. These changes will affect:

  • Classification of origination types

  • Prefixes and prefix descriptions

  • Rate pricing and frequency of updates.

These upcoming changes will apply to Telnyx users who are on both the:

  • Global Conversational outbound voice profile rate deck, and

  • Default Pricing, which applies if your business does not have committed usage or contracted rates.

These changes have been–and will continue to be–introduced in batches of countries outside of the United States and Canada.

Why is Telnyx making these changes?

As Telnyx rates are derived from our cost basis, we need to adjust our rates in response to rate changes in wholesale and/or local markets.

Change notifications

Telnyx users on either Global Conversational rate deck and default pricing will be notified of future changes via an email to the address associated with the Mission Control Portal account.

Each notification will be sent 3 days before the change is live in our rate decks.

Note: If your Telnyx account has no outbound usage in the 30 days prior to the change, you will not be notified about updates to the rate deck.

Classification of Origination Types

There are 4 origination types that are in the scope of this change. They are Local, EEA, Non-surcharged and Surcharged.

Local origination

Local origination applies when a call is made to a specific country with a phone number of that country as an originating number (CLI), that was purchased on the Telnyx platform. If you use an originating number that's NOT purchased from Telnyx, that call is NOT considered local.

An example of local origination would be purchasing a French number (+33) on the Telnyx platform and placing a call to another French number (+33) from that CLI.

EEA (European Economic Area) origination

EEA origination applies when a call is made to a country within the EEA with a phone number of another country within the EEA as the originating number (CLI).

An example of EEA origination would be making a call to a Spanish number (+34) from an Irish number (+353).

Non-surcharged origination

Non-surcharged origination applies when a call is made to country X with a phone number of country Z as the originating number (CLI), where country Z belongs to a set of predefined countries.

This set of predefined countries is different for each applicable country X and can be obtained from the "Origination Prefixes" column in the rate deck.

Surcharged origination

Surcharged origination applies when none of the above three scenarios apply to your call.

In this case, you should consult your rate deck for more details.

Prefixes and Prefix Descriptions

Changes to prefixes and prefix descriptions will be dependent on the country in question. In some cases, prefix descriptions will be expanded and more granular, for others, they will become more compact.

You will be notified of updates to prefixes and prefix descriptions that affect your communications as per the timeline below.

Rate pricing and Frequency of Updates

As a result of the increased frequency of changes to our costs of service in wholesale and local markets where we do business, Telnyx customers should expect rate changes to be more frequent.


Q: Do rates always go up?

A: No. We base our sell rates on our cost basis on the wholesale and/or local market. When that cost basis goes down, we adjust accordingly.

Q: Is there a way I can get fixed rates with Telnyx?

A: Reach out to our sales team to talk about custom outbound rates.

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