ACH Direct Debit payment method

Automated Clearing House (ACH) transfers are electronic money transfers between banks. This new payment method on the Telnyx portal will allow our customers to make USD payments through their US bank account.

ACH Direct Debit can take time to be processed and to receive payment confirmation. The amount of time it takes for payment clearance is referred to as the settlement timing. The following tables describe the settlement timings for ACH Direct Debit payments:

Important note: ACH payments are not processed on weekends and on bank holidays.

To get started, please read the FAQ article for most commonly asked questions.

When getting started with ACH, you will be presented with a mandate asking permission to share your information and for Telnyx to process payment which you’ll need to complete before proceeding to the next step. As part of this mandate, you agree to the Privacy Policy and Terms and Conditions of Telnyx as well as our payment partners. Additionally, the bank account you wish to link for payment must be verified to comply with ACH Direct Debit rules. Telnyx let’s you share and link your financial account securely through our payment partner and does not store any financial information.

What is ACH Direct Debit payment method?

Automated Clearing House (ACH) transfers are electronic money transfers between banks. This new payment method on the Telnyx portal will allow our customers to make USD payments through their US bank account.

How do I link my bank account for ACH payment?

Bank accounts with most major financial institutions are able to be verified instantly by securely sharing routing number and account number or account credentials with our payment partner. In the case when you are unable to verify your bank account this way, you can still complete verification manually through micro-deposits which takes 1-3 business days to complete.

Which bank accounts are allowed with ACH?

A US bank account of consumer or corporate type.

Who is this payment method available to?

This payment method is available to our postpaid customers on a minimum monthly commit contract. Please reach out to your account executive for additional information.

How do I know when my payment is processed?

You’ll receive email notifications from Telnyx for each payment status right from initiation to completion.

My payment failed - what should I do?

Please reach out to support for additional info as well as next steps.

I would like to cancel my payment or would like a refund on a recent payment - how do I request this?

Please reach out at billing@telnyx.com for resolution. If you have already contacted your bank account, please make sure to mention that in your communication.

I’m unable to make an ACH payment through my linked bank account on the Telnyx portal - what should I do?

There are multiple reasons why your bank account can get blocked from making ACH payments. Please reach out to support for additional information.

How do I identify a payment made to Telnyx on my bank account statement?

Through statement descriptor on the bank account statement

Where can I find payment history?

This feature is on our roadmap and will be available on the Telnyx portal soon.

Is there a transaction fee associated with use of ACH Direct Debit payments?

Currently, making payments through ACH Direct Debit incurs no fee to our customers.