ACH Direct Debit Payment Method
About ACH Direct Debit
Automated Clearing House (ACH) transfers are electronic money transfers between banks. This new payment method on the Telnyx portal will allow our customers to make USD payments through their United States bank account.
ACH Direct Debit can take time to be processed and to receive payment confirmation, depending on the time of the day and the day of the week you initiate it.
ACH transfers can be initiated at any time, but they’ll only process on business days that aren’t banking holidays. The amount of time it takes for payment clearance is referred to as the settlement timing. The following tables describe the settlement timings for ACH Direct Debit payments:
Transfer Initiation Time (US Central Time)
Between 9AM & 3PM on a business day
After 3 PM on a business day
Next business day
You can make multiple ACH payments manually (even before an existing one finishes clearing). ACH auto-recharge will NOT run if there is an already-existing still-pending charge.
Important note: ACH payments are not processed on weekends and on bank holidays.
To get started, please read the FAQ section for most commonly asked questions.
What is ACH Direct Debit payment method?
Automated Clearing House (ACH) transfers are electronic money transfers between banks. This new payment method on the Telnyx portal will allow our customers to make USD payments through their US bank account.
How do I link my bank account for ACH payment?
Sign into the Telnyx Portal.
Select ‘Billing’ in the Account Settings of the portal.
Select ‘Make a Payment’ to access the payment options.
Select ‘ACH Direct Debit’ under the Select mode of payment section.
Input your Name, Business Email and Billing Address in the Customer Info section.
On the add funding source page select ‘Link your account’
At this point you will be presented with a pop-up which will direct you to our payment partners workflow to complete the process.
Bank accounts with most major financial institutions are able to be verified instantly by securely sharing routing number and account number or account credentials with our payment partner. In the case when you are unable to verify your bank account this way, you can still complete verification manually through micro-deposits which takes 1-3 business days to complete.
Once a bank account is confirmed as successfully linked to a user by our payment partner, the user will be able to make ACH payments through the linked funding source.
Which bank accounts are allowed with ACH?
A United States bank account of consumer or corporate type.
How do I know when my payment is processed?
You’ll receive email notifications from Telnyx for each payment status right from initiation to completion.
My payment failed - what should I do?
Please reach out to support for additional info as well as next steps.
I would like to cancel my payment or would like a refund on a recent payment - how do I request this?
Please reach out at firstname.lastname@example.org for resolution. If you have already contacted your bank account, please make sure to mention that in your communication.
I’m unable to make an ACH payment through my linked bank account on the Telnyx portal - what should I do?
There are multiple reasons why your bank account can get blocked from making ACH payments. Please reach out to support for additional information.
How do I identify a payment made to Telnyx on my bank account statement?
Through statement descriptor on the bank account statement
Where can I find ACH payment history?
ACH payments history will be available on the Payments page as seen below:
Is there a transaction fee associated with use of ACH Direct Debit payments?
Currently, making payments through ACH Direct Debit incurs no fee to our customers.
Why is my portal balance not updated after making ACH payment?
ACH payment processing is not instantaneous and can take anywhere from 0 to 1 business day to settle. Although your portal balance is not updated while an ACH payment is in pending state, you can see the amount reflected in the new ACH pending balance as well as your available credit limit on the portal.
Once the ACH payment is successfully processed, you will see an update to your portal balance.
Can I continue using Credit Card or PayPal for making payments on the Telnyx portal?
Yes, you can. Please note that Credit Card and PayPal payments will incur an additional 3% transaction fee . You should also have a credit card on file as back up, so auto recharge can fail over to the card in case of emergency.
Can I auto-recharge with my bank account?
Yes, you can use bank account to make an auto-recharge top-up to your portal balance but we recommend using a credit card or PayPal since ACH settlement can be delayed.
Also, if you set bank account as the preferred method for auto-recharge, please note that if the previous ACH auto-recharge payment is in pending/failed status, we will attempt to process auto-recharge payment via Credit Card/PayPal stored on your account to keep your portal balance in a healthy state.
Can sub members in my organization access ACH?
Yes, sub members with account management permissions enabled on the permission group created by the account organisation owner can access ACH configurations.
How can I enable ACH payment on my account?
ACH is not yet a default available payment method, access can be granted by our support team. Please email email@example.com for ACH access.