ACH Direct Debit Payment Method

Automated Clearing House (ACH) transfers are electronic money transfers between banks. This new payment method on the Telnyx portal will allow our customers to make USD payments through their United States bank account.

ACH Direct Debit can take time to be processed and to receive payment confirmation, depending on the time of the day and the day of the week you initiate it.

ACH transfers can be initiated at any time, but they’ll only process on business days that aren’t banking holidays. The amount of time it takes for payment clearance is referred to as the settlement timing. The following tables describe the settlement timings for ACH Direct Debit payments:

You can make multiple ACH payments manually (even before an existing one finishes clearing). ACH auto-recharge will NOT run if there is an already-existing still-pending charge.

Important note: ACH payments are not processed on weekends and on bank holidays.

To get started, please read the FAQ section for most commonly asked questions.

When getting started with ACH, you will be presented with a mandate asking permission to share your information and for Telnyx to process payment which you’ll need to complete before proceeding to the next step. As part of this mandate, you agree to the Privacy Policy and Terms and Conditions of Telnyx as well as our payment partners. Additionally, the bank account you wish to link for payment must be verified to comply with ACH Direct Debit rules. Telnyx let’s you share and link your financial account securely through our payment partner and does not store any financial information.

Automated Clearing House (ACH) transfers are electronic money transfers between banks. This new payment method on the Telnyx portal will allow our customers to make USD payments through their US bank account.

Sign into the Telnyx Portal.

Select ‘Billing’ in the Account Settings of the portal.

Select ‘Make a Payment’ to access the payment options.

Select ‘ACH Direct Debit’ under the Select mode of payment section.

Input your Name, Business Email and Billing Address in the Customer Info section.

Once you have reviewed and agreed to our payment partners terms of service and privacy policy, Select the ‘Continue’ button to progress to the next steps.

On the add funding source page select ‘Link your account’

At this point you will be presented with a pop-up which will direct you to our payment partners workflow to complete the process.

Bank accounts with most major financial institutions are able to be verified instantly by securely sharing routing number and account number or account credentials with our payment partner. In the case when you are unable to verify your bank account this way, you can still complete verification manually through micro-deposits which takes 1-3 business days to complete.

Once a bank account is confirmed as successfully linked to a user by our payment partner, the user will be able to make ACH payments through the linked funding source.

A United States bank account of consumer or corporate type.

You’ll receive email notifications from Telnyx for each payment status right from initiation to completion.

Please reach out to support for additional info as well as next steps.

Please reach out at payments@telnyx.com for resolution. If you have already contacted your bank account, please make sure to mention that in your communication.

There are multiple reasons why your bank account can get blocked from making ACH payments. Please reach out to support for additional information.

Through statement descriptor on the bank account statement

ACH payments history will be available on the Payments page as seen below:

Currently, making payments through ACH Direct Debit incurs no fee to our customers.

ACH payment processing is not instantaneous and can take anywhere from 0 to 1 business day to settle. Although your portal balance is not updated while an ACH payment is in pending state, you can see the amount reflected in the new ACH pending balance as well as your available credit limit on the portal.

Once the ACH payment is successfully processed, you will see an update to your portal balance.

Yes, you can. Please note that Credit Card and PayPal payments will incur an additional 3% transaction fee . You should also have a credit card on file as back up, so auto recharge can fail over to the card in case of emergency.

Yes, you can use bank account to make an auto-recharge top-up to your portal balance but we recommend using a credit card or PayPal since ACH settlement can be delayed.

Also, if you set bank account as the preferred method for auto-recharge, please note that if the previous ACH auto-recharge payment is in pending/failed status, we will attempt to process auto-recharge payment via Credit Card/PayPal stored on your account to keep your portal balance in a healthy state.

Yes, sub members with account management permissions enabled on the permission group created by the account organisation owner can access ACH configurations.

ACH is not yet a default available payment method, access can be granted by our support team. Please email support@telnyx.com for ACH access.

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