Local / National / Toll-free in Australia

  1. LOA

  2. ABN (Australian Business Number)

  3. Latest Invoice

Mobile in Australia

  1. LOA

  2. Latest Invoice from the current service provider

  3. Specify whether the service is Prepaid or Postpaid (if the service is prepaid, please provide the End-User's name, Date of Birth, and account number).

  4. 2 of the following Australian Government Issued Identity Cards:

    1. State or Territory Driver’s License

    2. Australian Passport

    3. Australian Citizenship Certificate

    4. Proof-of-Age card

    5. Australian Birth Certificate

    6. A foreign military ID card

    7. Current foreign passport issued by a foreign government (contains a valid entry stamp or visa)

    8. Australian Government Issued Photo ID card (employee ID)

    9. A trade (work or business) license

Download LOA here

Please read the below before filling the LOA


Types of Port

  • CAT A (simple port)
    This is typically for single numbers, a ''Home phone number'', with no complex services attached to the line.
    Cat A ports take generally 3 - 6 business days.

  • CAT C (complex port)
    This must be selected if there are complex services associated with the number(s) that you are looking to port. Complex services (ISDN line, Hunt Group, etc.) associated with the number(s) will be canceled during porting.

    Cat C ports take generally 5+ weeks.

  • CAT SPECIAL

    This must be selected for all Toll-Free and Shared Cost numbers.

    Cat Special ports take generally 3 - 6 business days.

  • Mobile

    Mobile ports take generally 1 - 5 business days.

    These time frames are an estimation. This varies according to the losing carrier and if there aren't any rejections. If numbers in the batch are incorrect, ports can sometimes blow out.

    > Once your port request is in status FOC confirmed, we require at least 48 business hours prior FOC date to change the date.

Most common rejections

Company information mismatch

Company information mismatch can happen for a variety of reasons. Before submitting your port request to Telnyx, please be sure to ask your current service provider for the information on file to port the numbers. An invoice from your current provider may also help to validate this information.

Complex Services

A complex service is any service associated with the phone number that can be hunt groups, ISDN lines, or bundled packages. Please ensure that you validate any complex services that may be associated with your account before completing the LOA. If there are complex services on the account you MUST select Cat C.

Associated Numbers

Additional phone numbers that are linked to the number you're trying to port can result in the donor carrier rejecting your port. To avoid this, ensure the current carrier has disassociated any additional numbers, or port any associated numbers together.

Disconnected Number

Please ensure that all numbers that you are looking to port are still in-service. If you request a cancellation of your number/account before the port has been completed, the port will not be able to complete. You will need to verify and reactivate the number/account with the current carrier.

Pending Port Request

Please ensure that you do not have any pending port requests with another provider. If you have submitted a port request with a different provider, please ensure that you have canceled that request before submitting a new port to Telnyx.

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