Australia Number Porting
Port your Australian phone numbers to Telnyx. This guide covers requirements, timelines, and the porting process for local, national, toll-free, and mobile numbers in Australia.
Portable Number Types
Number Type | Portable | Port Category |
Local Numbers | ✅ Yes | CAT A or CAT C |
National Numbers | ✅ Yes | CAT A or CAT C |
Toll-Free (1800) | ✅ Yes | CAT Special |
Mobile (+614) | ✅ Yes | Mobile |
Expected Timeframes
These are typical processing times from submission to FOC (Firm Order Commitment). Actual times may vary based on the losing carrier and request complexity.
Port Type | Expected Timeframe |
CAT A (Simple) | 3–6 business days |
CAT C (Complex) | 5+ weeks |
CAT Special (Toll-Free) | 3–6 business days |
Mobile | 1–5 business days |
Note: These timeframes are estimates and may be less, or be extended depending on the order complexity / losing carrier / rejections
Understanding Port Categories
CAT A (Simple Port)
Use CAT A for straightforward ports:
Single telephone numbers
"Home phone" style numbers
No complex services attached to the line
CAT C (Complex Port)
You must select CAT C if any of the following apply:
ISDN lines
Hunt groups
PBX services
Bundled service packages
Multiple numbers on a single service
Important: Complex services associated with the number(s) will be canceled during the porting process.
CAT Special
Required for:
Toll-free numbers (1800)
Shared cost numbers
Document Requirements
Local / National / Toll-Free Numbers
Document | Details |
LOA | Letter of Authorization with local Australian address |
ABN | Australian Business Number (for business accounts) |
Latest Invoice | From current carrier, dated within the last 30 days |
Mobile Numbers
Mobile ports require additional verification:
Document | Details |
LOA | With local Australian address |
Latest Invoice | From current service provider |
Service Type | Specify Prepaid or Postpaid |
Identity Documents | 2 forms of Australian Government-issued ID (see list below) |
For prepaid services, also provide:
End-User's full name
Date of Birth
Account number
Accepted Identity Documents (2 required)
State or Territory Driver's License
Australian Passport
Australian Citizenship Certificate
Proof-of-Age card
Australian Birth Certificate
Foreign military ID card
Current foreign passport with valid entry stamp or visa
Australian Government-issued Photo ID card
Trade/work/business license
Mobile Verification Requirement
Before submitting an Australian mobile port, you must complete a verification step:
During the port request, you'll reach a "Mobile Verification" step
A unique code is sent to each phone number (via SMS or call)
Enter each code to verify ownership of the numbers
All numbers must be verified before the port can proceed
Note: If you cannot verify all numbers, the port will remain in draft status.
Download LOA
Before Completing the LOA
Save in PDF format (non-editable)
Fill in all required fields completely
Ensure information matches your current carrier's records exactly
Address must be a local Australian address (for emergency services)
Common Rejection Reasons
Reason | How to Resolve |
Company information mismatch | Verify exact company name and details with your current carrier before submitting |
Complex services not declared | Check for hunt groups, ISDN, or bundled services — select CAT C if any exist |
Associated numbers | Ask current carrier to disassociate linked numbers, or port all associated numbers together |
Disconnected number | Ensure all numbers are still in-service — do not cancel with current carrier before port completes |
Changing Your FOC Date
Once your port request reaches FOC confirmed status:
Date changes require at least 48 business hours notice before the scheduled FOC
Contact Telnyx porting support to request a change
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Need Help?
For questions about Australian number porting, contact porting@telnyx.com.
Porting Hours
Standard time 8 AM to 12 PM Local