Porting away from Twilio

Navigate the voip.ms porting process with ease. Discover key account details and Telnyx's porting procedure.

Paul Cross avatar
Written by Paul Cross
Updated over a week ago

Guide to Porting Away from Twilio

To begin the process of porting away from Twilio, you need to follow a few simple steps to get the information that you need to port. This is known as CSR information.

1) Reach out to Twilio porting support (porting@twilio.com) to request a copy of the CSR information for the numbers on your account that you wish to port away. 

This may take Twilio sometime as they need to reach out to their underlying partners to confirm this information with each of them.

2) Once you receive the CSR information from Twilio, you can now proceed with submitting your port-in request to Telnyx. To do this, please see Porting into Telnyx.

If you are porting a large amount of numbers into Telnyx, when filling out the LOA, please state "Numbers provided in spreadsheet" in the "Numbers to be ported" field.

Geographic Numbers (Area codes 312, etc)

Twilio mostly has its own company name on file with its underlying providers.

Please put your own company information on the LOA. This should include your own business name, address, Authorized person's name and signature as well as the date.

The CSR info can be used to submit to different providers then.

Toll-free Numbers (800, etc)

Twilio handles toll-free port out requests themselves directly. When they receive a port out request, they will usually reach out to their user confirming the port out.

Twilio does not leverage BTNs (billing telephone numbers) or Account numbers. You can use any of the numbers that you are porting away from Twilio as the BTN and as the Account Number too.

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