Best Practices for Contacting Porting

Best Practices for Contacting Porting

Our AMER Porting team is available 7am - 7pm Central, Monday-Friday. Our EMEA Porting team is available 9am - 5pm CEST, Monday-Friday. All communications outside of that time will be resolved the following business day.

How to Contact Porting

For porting assistance, open the AI support chat in Mission Control Portal. Start a chat with our AI support agent. If your issue requires human assistance, ask it to escalate your case and it will automatically create a support ticket. You can also reach the Porting team by phone at 1-888-980-9750.

Reporting / Correcting Porting Issues

We ask that all requests be posted on the individual order, not just via chat/support ticket. This allows us to have cross-company visibility, and ensure that clear communication is present throughout.

What support method is best

Depending on your need, different support issues may be more helpful.

Need a status update? Start with the AI support chat and include your order details. If you need human assistance, ask the AI agent to escalate your case and automatically create a support ticket.

Need to communicate about an expedite or context about a port? Explain your request in the AI support chat and ask the AI agent to escalate your case and create a support ticket. Also post the request on the individual order.

If you have any other questions, please don’t hesitate to ask!