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How do I cancel my account

Unfortunately things can change and you might need to cancel your account. Find out how to do so here.

Telnyx Sales avatar
Written by Telnyx Sales
Updated over a year ago

How do I cancel my account?

If you wish to remove a member from your organisation or you wish to cancel your account, please email support@telnyx.com with the Security Passphrase for the account.

What is the security passphrase?

A security passphrase, often simply referred to as a passphrase, is a sequence of words or other text used to control access to a computer system, program, or data. It functions similarly to a password in providing security, but it is generally longer and composed of multiple words, which can make it both more secure and easier to remember than a typical password.

Where is the security passphrase?

The Security Passphrase is not the account password used to login. You can find the Security Passphrase in the general account details.
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โ€‹NOTE: These actions can only be approved from the email address of the account owner.

How do I un-cancel / re-enable my account

To un-cancel or re-enable a cancelled account, please email support@telnyx.com from the email address you'd like to activate again or if you are the organisation owner of a sub member who has been cancelled, please provide their email address.

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