Global Channel Billing
Dillin avatar
Written by Dillin
Updated over a week ago


The Global Channel Billing feature is an enhancement to our services that allows customers to manage their inbound channels in multiple regions. This document provides a comprehensive guide on how to utilize this feature effectively.


What is Global Channel?

Global Channel Billing is a feature that allows customers to manage inbound channels in multiple regions. Instead of being billed based on inbound minutes of usage, customers can select the number of concurrent calls they'd like to support for inbound traffic and pay per channel.

Benefits of Global Channel Billing

  • Expanded Availability: This feature extends channel management beyond US numbers, making it available for multiple regions.

  • Flexible Cost Management: Customers can allocate channels based on their specific needs, optimizing costs.

Getting Started

Eligibility and Availability

  • Global Channel is available to all customers.

Accessing Global Channel Billing

  • To access Global Channel, log in to your account and navigate to the Channels Management section. From there, you can configure your channels as per your requirements.

Configuring Global Channels

Setting Voice Billing Method to "Channel"

Global Channel billing is an alternative method that allows you to pay a flat fee for unlimited inbound minutes. Instead of being billed based on your inbound minutes of usage, you select the number of concurrent calls you would like to be able to support for your inbound traffic and pay per channel.

Each channel allows for one concurrent (or simultaneous) inbound call. You can use as many inbound minutes as you want with no additional charges; however, you

can only support one call at a time per channel provisioned.

To utilize Global Channel, set the Voice Billing Method to "Channel" at the number level. This option will be available for numbers that support this feature. Only Telnyx numbers belonging to countries included in the Global Channel Zones will be eligible to be configured with Voice Billing Method as "Channel".

Go to Numbers > My Numbers and edit a Telnyx Number to configure Voice Billing Method in Voice tab. If number is eligible, you will be able to configure “Channel” as Voice Billing Method.

Billing section.

Reserving Channels in Different Zones

When you enable global channel billing for a specific number, the total channels provisioned forthat zone will be shared among all numbers in that zone where global channel billing is enabled.

Additionally, Global Channels from the same zone can be shared across multiple numbers, even if they belong to different regions, as long as the country number is included in the zone.


You have the flexibility to distribute 5 channels among 10 numbers within the same

zone. This allows you to utilize unlimited inbound minutes on these 10 numbers without incurring any extra charges. However, it's important to note that you can only handle a maximum of 5 simultaneous calls across all 10 numbers at any given time.

Detailed instructions on reserving channels in different zones can be found below:

Go to Numbers > My Numbers > Channels. In the Channels screen customers will be able to Reserve Channels on the respective Zone and View Countries associated with each zone.

Channels section.
Zone countries page.

Billing Details

Understanding Channels Costs in Different Zones

Global Channel Billing offers flexible pricing options for managing inbound channels in different regions. Below is a summary of the pricing tiers and associated discounts for various channel ranges across different zones.

US Zone:

  • 0-10 channels: $12

  • 10-50 channels: $11

  • 50-250 channels: $9.00

  • 250+ channels: $8.00

Zone A:

  • 0-10 channels: $15

  • 10-50 channels: $14

  • 50-250 channels: $12

  • 250+ channels: $10

Zone B:

  • 0-10 channels: $20

  • 10-50 channels: $19

  • 50-250 channels: $15

  • 250+ channels: $14

Zone C:

  • 0-10 channels: $25

  • 10-50 channels: $23

  • 50-250 channels: $19

  • 250+ channels: $17

Supported countries per Zone

Global Channel Billing offers a comprehensive range of supported countries, categorized into distinct zones. Each zone encompasses specific countries, providing tailored solutions for inbound channel management.

Below, we provide a summarized breakdown of the supported countries within each zone, ensuring that you have the information you need to make informed decisions regarding your channel configurations.

US Zone

  • United States (US)

Zone A

  • Argentina (AR)

  • Austria (AT)

  • Belgium (BE)

  • Bosnia And Herzegovina (BA)

  • Bulgaria (BG)

  • Croatia (HR)

  • Czech Republic (CZ)

  • Denmark (DK)

  • Estonia (EE)

  • Finland (FI)

  • France (FR)

  • Georgia (GE)

  • Germany (DE)

  • Greece (GR)

  • Hungary (HU)

  • Ireland (IE)

  • Italy (IT)

  • Latvia (LV)

  • Lithuania (LT)

  • Luxembourg (LU)

  • Netherlands (NL)

  • Norway (NO)

  • Poland (PL)

  • Portugal (PT)

  • Romania (RO)

  • Serbia (RS)

  • Spain (ES)

  • Sweden (SE)

  • Switzerland (CH)

  • United Kingdom (UK)

Zone B

  • Australia (AU)

  • Bahrain (BH)

  • Brazil (BR)

  • Canada (CA)

  • Chile (CL)

  • Colombia (CO)

  • Costa Rica (CR)

  • Cyprus (CY)

  • Dominican Republic (DO)

  • Ecuador (EC)

  • Iceland (IS)

  • Kazakhstan (KZ)

  • Kenya (KE)

  • Malta (MT)

  • Mexico (MX)

  • Nicaragua (NI)

  • Panama (PA)

  • Peru (PE)

  • Puerto Rico (PR)

  • Singapore (SG)

  • Slovakia (SK)

  • South Africa (ZA)

  • Thailand (TH)

  • Turkey (TR)

  • U.S. Virgin Islands (VI)

  • Uganda (UG)

  • Ukraine (UA)

  • Venezuela (VE)

Zone C

  • Israel (IL)

  • Japan (JP)

  • New Zealand (NZ)

  • Slovenia (SI)

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