Telnyx Dashboard: Real-Time Voice and SMS Analytics
Telnyx Dashboard is a feature on the portal that provides some key insights about your Voice Calls & SMS trend over a period of time. These trends can help the customer determine, the overall performance of their call/SMS services.
You can access the dashboard by clicking the Dashboard icon on the top right corner once you are logged in. (link - https://portal.telnyx.com/#/app/reporting/dashboard)
The dashboard icon takes you to the below page where you can find more insights through charts. Please note the calling information only represents conversational calls. High volume short duration calling is not captured at this time.
Guide to Telnyx Dashboards
The dashboard provides a comprehensive overview of:
• Voice: Number of Calls
• Voice: Connection Rate
• Voice: Max Concurrent Calls
• SMS: Number of Messages
The dashboard also captures live data for:
• Active Calls - Inbound & Outbound
• Numbers Ported - In Queue & Ported Successfully
These charts can dynamically be adjusted based on the selected time frame. The portal offers charts for 24 hrs, 7 days, or 30 days data projection which can be select from the drop-down option on the respective charts.
Voice: Number of Calls
This chart showcases the number of calls (inbound & outbound) over the selected time frame.
Voice: Connection Rate
This chart showcases the percentage of calls (Inbound & outbound) that were connected out of all attempted calls.
Voice: Max Concurrent Calls
This chart showcases the total number as well as individual inbound & outbound concurrent calls that were made form the account.
SMS: Number of Messages
This chart shows the total number of Inbound and Outbound SMS that were received or sent from the account.
This chart also allows filtering the type of SMS (All, Long-Code, Short-Code, Toll-Free) statistics on the portal.
Active Calls - Inbound & Outbound
This section on the dashboard showcases an active number of Inbound and outbound calls in real time. The statistics in this section are updated every few seconds.
Numbers Ported - In Queue & Ported Successfully
In Queue - This tells us about the numbers that entered the porting queue in the selected time period, and that are currently in the queue
Ported Successfully - This tells us about the numbers that entered the porting queue in the selected time period, and that were ported-in successfully.
