Local / National Numbers
LOA (Local address from the same city as the number to be ported)
SIRET code for business, RIO code for personal
Proof of address
In order to port a French Local / National did, it is mandatory to have a local address within the same area code as the phone number otherwise we cannot proceed with the port request.
SIRET code (for business)
In order to port a French Toll-Free number, it is mandatory to have a national address otherwise we cannot proceed with the port request.
Download LOA here
RIO code, this code is available with the current provider.
SIRET code is an INSEE code that allows the geographic identification of any French establishment or business.
Useful information to know about Number Portability in France
There are 4 types of ports possible in France (isolated, full, partial, and complex port). All these port types take at least 8 business days to port.
1. ISOLATED > You would select this option if you are porting only one number.
2. FULL PORTABILITY > You would select this option if you are migrating a main number along with ALL the associated numbers.
3. PARTIAL PORTABILITY > You would select this option if you are migrating SOME OF the associated numbers to a BTN, without porting the actual BTN.
4. COMPLEX PORTABILITY > You would select this option if you are migrating a main phone number without the associated numbers to that number. In this case, you must inform which number will become the new BTN.
Time of port
There are only 2 available time slots:
Morning trigger (10 AM trigger)
This means the request will port from 10 AM to 1 PM.
Afternoon trigger (2 PM trigger)
This means the request will port from 2 PM to 5 PM.
Information on file
It is crucial to verify the information before Telnyx submits a port request, as Telnyx needs to wait until the losing carrier rejects the initial port request before Telnyx is able to create a new port. This can take up to 3 business days and therefore delay the process.
E.g The customer confused the business address, but the port request has already been sent, we will have to wait for the Losing Communications Provider to reject the request before we can submit another port request for the same number with a different address otherwise this port request will be rejected for pending port request.
Most common rejections
Business address mismatch
SIRET code invalid
Business name mismatch
Pending porting request with another carrier