Local / National Numbers

  1. LOA (Local address from the same city as the number to be ported)

  2. SIRET code

  3. Latest Invoice.

  4. Proof of address

In order to port a French Local / National did, it is mandatory to have a local address within the same area code as the phone number otherwise we cannot proceed with the port request.

Toll-Free

  1. LOA

  2. RIO code

  3. SIRET code (if applicable)

  4. Latest Invoice

In order to port a French Toll-Free number, it is mandatory to have a national address otherwise we cannot proceed with the port request.

Download LOA here

Notes:

SIRET code is an INSEE code that allows the geographic identification of any French establishment or business.

Useful information to know about Number Portability in France

Port types

There are 4 types of ports possible in France (isolated, full, partial, and complex port). All these port types take at least 10 business days to port.

1. ISOLATED > You would select this option if you are porting only one number.

2. FULL PORTABILITY > You would select this option if you are migrating a main number along with ALL the associated numbers.

3. PARTIAL PORTABILITY > You would select this option if you are migrating SOME OF the associated numbers to a BTN, without porting the actual BTN.

4. COMPLEX PORTABILITY > You would select this option if you are migrating a main phone number without the associated numbers to that number. In this case you must inform which number will become the new BTN.

Information on file

It is crucial to verify the information before Telnyx submits a port request, as Telnyx needs to wait until the losing carrier rejects the initial port request before Telnyx is able to create a new port. This can take up to 3 business days.
E.g The customer confused the business address, but the port request has already been sent, we will have to wait for the Losing Communications Provider to reject the request before we can submit another port request for the same number with a different address otherwise this port request will be rejected for pending port request.


Most common rejections

  • Business address mismatch

  • SIRET code invalid

  • Business name mismatch

  • Pending porting request with another carrier



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