Common Questions about FastPort
When trying to submit my port I received an error stating that the information that I have entered for the port is incorrect. What does this mean and how do I correct this issue?
If you received an error at the time of submitting your port request, this means that the information you have submitted does not match what is on file with the losing carrier. In order to rectify this issue, you will need to get in touch with the losing carrier to verify the information you have submitted.
Once you have confirmed the information with the losing carrier, please update the port request with any information you found to have been wrong.
It is highly advised, where possible, to request a CSR (Customer Service Record) from the losing carrier. A CSR is a record of all of your account information with the carrier, which we can use to dispute any invalid rejections that we may receive from the losing carrier.
Is there a fee to port-in my numbers using the FastPort® functionality?
Telnyx does not charge for port-in fees for US and Canadian numbers, and there is no change when you port-in your numbers that are eligible for FastPort®.
What happens if I want to change the scheduled time and date within the activation window?
You can change the scheduled time and date to another time within the activation window by clicking on the Reschedule Activation button within the port request page.
NOTE: If you wish to move the date further outside of the activation window, you must contact the Porting Team to change the FOC date. In order to change the FOC date, you must contact the Porting Team at least 72 hours before the scheduled FOC date. Changing the FOC date within the 72 hour period before the FOC date increases the likelihood that the losing carrier will drop the lines, and result in the numbers being out of service.
Why are some of my port requests not eligible for FastPort®?
Not all carriers are set-up to real-time analysis of their records so unfortunately, FastPort® is not available for all of the port requests you submit.
However, we will ensure that ports not eligible for FastPort® are dealt with as quick as possible and we will continue to work with you to ensure that your numbers are ported at a time that is convenient for you!
If you have any questions or concerns regarding your port request, please feel free to reach out to our Porting Team via email Porting@telnyx.com or via phone +1 (888) 980 9750 option 4
What happens if I forget to activate the numbers myself in the time-frame given?
If you do not activate the numbers inside of this window yourself, the numbers will auto activate at the end of the activation window.
How do I activate my port request?
Depending on the option you select your port request can activate in 1 of 2 ways:
- If you chose On Demand, you can go the port numbers page anytime within the activation window, click on the View Details button on the port request that is set for FOC and click the Activate Now button. Once you click the Activate button your numbers your numbers will port to Telnyx within a few moments.
- If you chose Schedule, your numbers will automatically activate at the specified date and time that you selected. If you wish to change the activation time or date to another time within the activation window, please select the Reschedule Activation button with the port request.