Number Level Routing - Deprecation

Number Level Routing is being deprecated. All routing configurations will be updated based on the routing settings of the connection.

Bryan McHugh avatar
Written by Bryan McHugh
Updated over a week ago

Deprecation of Number Level Routing on Telnyx - Action Required by 1st September 2023

What is Number Level Routing?

Number Level Routing is a feature that allows users to configure routing settings on individual phone numbers separately from the routing settings on the connection to which the number belongs.

Where is number level routing configured?

Number level routing was introduced in the general section of your account.

Number level routing configuration page.

This toggle, when enabled, allowed you to control routing settings at the number level settings instead of what was defined at the connection or application level. This applied only to new numbers purchased and configured after this setting is enabled. All existing numbers would not have routing level settings applied at the number level unless you manually set them in the number settings.

What's Changing?

After the deprecation, you will no longer be able to configure Number Level Routing for your phone numbers. Instead, all routing configurations will be automatically updated based on the routing settings of the connection to which the number is assigned. This change has been implemented to simplify the configuration process, reduce maintenance overhead, and ensure smoother call routing for our valued customers.

As such, we recommend that you disable the number level routing configuration on your account so new numbers purchased and configured will always maintain the settings defined at the connection level.

Number Level Routing is being phased out in favor of Connection Level Routing, which provides a simpler and more stable way of routing inbound calls.

This type of routing has been long replaced by Connection Level Routing, which provides a simpler and more stable way of routing inbound calls.

Those numbers that are still using Number Level Routing can be “upgraded” by following the process below.

How to Change Number Level Routing to Connection Level Routing for your numbers:

  1. Log in to your Telnyx portal at

  2. Navigate to the "My Numbers" page.

  3. For each phone number, select Action “Edit Number’

  4. Select the "Voice" tab

  5. Search for “Number Routing” option

  6. If Number Level Routing is disabled, nothing needs to be done

  7. If Number Level Routing is enabled you can upgrade the configuration to use Connection Level Routing

Number Routing page.

Action Required by 1st September:

To ensure a seamless transition to the new behavior, we kindly ask you to disable Number Level Routing for all your phone numbers.

Number Level Routing and Load Balancing

Most customers used our Number Level Routing feature for Load balancing purposes. In such cases, we recommend implementing Round Robin routing instead. You can read more about Round Robin routing here:

Need Assistance?

If you have any questions or need assistance with this transition, our 24/7 support team will be more than happy to help. Simply click the chat bubble at the lower right-hand corner of your screen to reach our support representatives.

We appreciate your understanding and cooperation in this matter. These changes are part of our ongoing commitment to enhance your Telnyx experience and provide you with the best possible services.

Thank you for being a valued Telnyx customer. We look forward to serving you with even greater reliability and performance in the future.

Can't find what you're looking for? Click the chat bubble at your lower right-hand corner and talk to the support team!

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