My Numbers Page

This article explains the Numbers page & settings in the Mission Control Portal.

Dillin avatar
Written by Dillin
Updated this week

My Numbers Page

The purpose of this article is to provide an overview of the My Numbers Page found in the Telnyx Portal along with a brief description of all the options available:

  • List your procured numbers

  • Number Filters to help search and find specific numbers

  • Bulk Edit Numbers to make bulk changes

  • Number Settings to give information about and enable features for your numbers

  • Enabling Emergency Services also known as e911

  • Export / Download a csv file with a list of your numbers

Main page for the My numbers section of the portal.

On this page, you will see all of your procured numbers. They will show up in the order that you have purchased them by default. You can also sort your numbers by order date, phone number, connection, and billing method.

Note: You can have up to 100 numbers per page as well by clicking drop-down menu beside the 'showing results' section

Screenshot of my numbers page for selecting the pagination

More specific filtering can be set by the filters found below.

Number Filters

  1. Connection or Application: This is by which connection SIP connection you have established, which numbers you have set to Forward only, or by which Call Control application you have them set to.

  2. Number (Partial or Full): Input any quantity of digits and it will filter by the ones entered.

  3. Status: This is based on the procurement status of the number. Among these are if they are pending purchase, port status, and if they are emergency only.

  4. Billing group: This allows you to filter by the billing group you have assigned to the number to assist with reports and invoicing.

  5. Voice Billing Method: Normal billing by minutes or the channel billing method.

  6. Tag: Custom tags that you can add per number. You can set these to filter your numbers by name, organization, or however, you want to filter them out.

Export and Download a CSV list of your phone numbers

When exporting your numbers as a CSV, you can choose to export all of them, or include any filters you have applied to the exported file. Once the export file is ready, it will automatically download through your browser.

Screenshot of the export options on the my numbers page

Bulk Edit Numbers

If you want to update multiple numbers at once, you can utilize the bulk edit feature on this page.

screenshot of bulk edit options on my numbers page

Simply select the numbers you would like to update, then click on Bulk Actions drop-down menu. From here you can select from several number settings you want to edit in bulk.

These include messaging profile, tags, voice settings, emergency settings, or an option to delete multiple numbers. To restore deleted numbers read more in this article

screenshot of bulk edit options for voice configurations
screenshot of bulk edit for messaging settings

Note: You can edit up to 100 numbers at a time. If you wish to edit more, it can be done sequentially.

Number Settings

Breaking Line
Number status and SIP connectivity dashboard.

Each number has its own settings that you can configure by clicking on the pencil icon on the right under 'Actions'

We will go over these section by section.

Number settings showing the different headers explained below


Number setting screenshot

General: This tab displays some general information about the number, including status, purchase date, and Active Services.

Number Management: From here you can set tags, and enable/disable Number-Level Routing (Deprecation notice). It allows the number to have different routing settings than the defaults on the connection. When disabled the number will route based on connection settings.

Tagging is key to a multi-tenant environment and allows you to easily download call detail record reports from your reporting section.

Porting: You can set a PIN that is used to verify porting request which prevents your number from being ported away without your consent

Delete Number: You can use this option to delete the selected number from your account.


Screenshot of Messaging number settings

Routing: You can assign which Messaging Profile is to be assigned to the selected number

Messaging Properties: This section provides useful data such as Number Type, Country, and Deliverability. This outlines if the number is capable of sending or receiving SMS/MMS domestically and internationally.

Voice Settings

Screenshot of Voice settings for a number


You can assign which SIP Connection/Voice Application is to be assigned to the selected number.


You can create/select a billing group to assign to this number, and set the Voice Billing Method. It can set this to either Pay Per Minute or Channel Billing. Channel billing information can be found here.


You can enable and set CNAM Listings and Caller ID Name here. More information on the differences can be found here.


This section allows you to configure the number forward for this individual number. After entering a number, you can set the forward to either Always or On-Failure. Always makes incoming calls forward to the number entered whenever you would call this number. On-Failure sets it to do so only when the number can not be reached.


Setup the settings to be able to store recordings of the calls you make using the number. You can set it to use either WAV or MP3 file systems as well as configure if it’s Single Channel or Dual Channel. Recordings will be made available here.


This section allows you to enable Voicemail services which forwards inbound calls to a voicemail box if the call is rejected or missed. Here you can configure your PIN, and the email you want to receive VM notifications to. More info on Voicemail here.

Expert Configuration

Translated Number

Lets you set up custom number translations in the SIP headers, ideal for ATA's that require a different value in the INVITE/TO header in the SIP INVITE for inbound calls.

A screenshot of the expert configuration section.

Media Handling

Telnyx will automatically detect your media IP address by monitoring the RTP packets received during the first seconds after media establishment on the media IP address: port pair and adjust it automatically if it differs from the pair announced by you during call establishment. This option can be disabled using the option Disable RTP Auto Adjust.

The same behaviour can be extended to the whole duration of the call by selecting the option Accept any RTP packets.

Tech Prefix

You can enable the number to have a Tech Prefix to differentiate between other incoming numbers. This setting only works with IP/FQDN-based SIP Connections and will not apply to numbers associated with a SIP credentials-based Connection.


SIP Connection A: IP Authentication with tech prefix 8888.
SIP Connection B: IP Authentication with tech prefix 1234.

If SIP Connection A dials a number associated with SIP Connection B, where B has the tech prefix feature enabled on the number, the incoming call will be prefixed with 1234+number.

When the feature is disabled on the number, the tech prefix associated with SIP Connection B will not be included in the SIP INVITE.

Note: If you have translated number enabled with a value of 4444 and you also have a tech prefix enabled, the resulting SIP INVITE would look like 1234+4444+number.

Emergency Services

A screenshot of the Emergency section.

Emergency: Here you can set up emergency services use. This will incur a monthly fee for the number.

Once enabled, you can add an address to have it set up for E911 services. When dialing 911 from this number, the local PSAP will be able to see the caller's ID and the address you associated with the DID.


  • If you dial 911 without having emergency services enabled on your DIDs, you will incur a $100 fee per call that is made. Please ensure that the caller ID is sent out in +E.164 format.

  • If your account balance remains negative for more than 30 days you will receive an email to indicate that your account has been abolished.

    • Your phone numbers will be removed from your account and they will enter a hold period of 2 weeks. During this time you will be able to buy your numbers again using the "Search and Buy Numbers" section of the portal. Only your account will be able to find and buy them back. Note that adding balance would not be enough to get your numbers back you also need to search for them and buy them back.

    • After that 2 week period, those resources enter an ageing state which lasts another 2 weeks. After said ageing state the numbers are then released and anyone can buy them.

    • Please reach out to our numbering team ( if you would like to retain the phone numbers from your account.

    • Please also consider enabling low balance notifications as a reminder to top up your accounts balance to keep it positive.

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