Telnyx offers native cloud recording for inbound and outbound calling. This can be set up via the Telnyx Mission Control portal or programmatically with the Telnyx API.

You can configure Telnyx to record inbound or outbound calls or both using the number and outbound profile settings.

Call recording is fully accessible via our API v1 where you can configure settings and find, manage, download, and delete recordings.

Features of Telnyx Call Recording:

  • MP3 or .WAV file format

  • High-quality audio

  • Cloud Storage

  • Immediately available

  • Long term retention

  • Time-stamped and searchable

  • Single or Dual Channel

How to set up Call Recording on the Telnyx Mission Control Portal:

Inbound:

  1. Go to your numbers section.

  2. Select the Record Icon.

  3. Turn on Call Recording.

  4. Select which audio file format you want .wav or .mp3.

  5. Select which audio file channel type you want single or dual channel.

To set up call recording for inbound calls on a number via the Telnyx API see our developer guide here

Outbound:

  1. Go to your outbound voice profiles section.

  2. Select the outbound voice profile you wish to set the call recording on.

  3. Scroll down and click on advanced settings.

  4. Select if you want to enable call recording for all outbound calls or only those outbound calls with a specific ANI (or from number).

  5. Select which audio file format you want .wav or .mp3.

  6. Select which audio file channel type you want single or dual channel.

To set up outbound call recording via the Telnyx API see our developer guide here

How to download or delete your call recordings:


  1. Go to your reporting section and select recordings.

  2. Here you will see your most recent recordings.

  3. You can search by timestamp, Telnyx session UUID, from/to numbers.

  4. Select download or delete. (You also have a bulk delete option)

To download or delete a recording via the Telnyx API see our developer guide here

Call Recordings are stored until you delete them. This may be subject to change at any time. So it's recommended that you acquire any and all recordings you need in a timely manner.

For pricing information on the Telnyx Call Recording Feature, you can check here

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