At Telnyx, we understand that some numbers may not always be available at the time you make your search, we're always looking to keep our inventory up to date from local numbers in rural rate centers to global numbers in multiple different countries worldwide.
We also offer contiguous blocks! We typically sell blocks in the following increments: 10, 25, 50, 100.
If you haven't seen how easy it is to purchase numbers through your Mission Control Portal account, check out this article!
Sometimes a numbers area code may be exhausted but there may be an overlay available. This is why we automatically enable "Best Effort" searches so we can return you numbers with a different area code but from the same rate center.
If no results are returned, you will have the option to submit a direct DID request from your account.
When you click "request a number", you a form will pop up which you can fill in your requirements. These requests go directly to our numbering team who will be in contact via your account email, generally within 3-5 working days, to let you know if they were able to fulfill your request.
You are always welcome to contact our support team should you have an issue submitting the request and can email email@example.com with the following details.
- How many numbers do you need?
- What rate center/area code/country are you interested in?
- Type of number: (Regular Number / Toll Free Number / International Number)
- Do these numbers need to be SMS enabled? Yes or No
- Account email in which the numbers will placed (Account owners email address)
Our support team will work with our numbering team to explore external inventory to determine if they can acquire the numbers you seek. Again, this process can take 3-5 working days but may be longer.
Please note, sometimes certain numbers can't be acquired due to several reasons such as a particular number block being fully exhausted. We will update you, at the earliest convenience, if we are unable to acquire them for you and always offer alternative suggestions in-case!