Porting Policy & Port-Out Procedures SPID: 073H
Telnyx LLC (Telynx) ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines.
Please submit a TPP (Trading Partner Profile) when submitting your first LNP request.
Submitting an LSR
- All LSR requests must be sent to firstname.lastname@example.org
- The LSR must be complete, legible and accurate
- Telnyx does not support handwritten LSRs or LSRs sent via fax
All LSRs must include the following information:
- Customer Carrier Name Abbreviation (CCNA)
- Customer/Business name
- Auth Name
- Service address
- Desired due date (DDD)
- LOA (attach to email)
To check the status of an LSR please email us. We will respond within 48 hours.
Please allow 48 hours before submitting a status request. We will not respond to status updates within 48 hours of receiving it. Status requests may result in your request being pushed to the back of the queue.
Expedited LSRs are allowed at Telnyx’s discretion.
Email email@example.com for any changes to the LSR
Types of Ports
As defined by the FCC, simple ports:
- Do not involve unbundled network elements
- Involve an account only for a single line
- Do not include complex switch translations (e.g.,Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop/line)
- Do not include a re-seller.
A non-simple port is any port that does not qualify as a simple port. Ports with more than 20 numbers and multi-line accounts qualify as non-simple ports and may require project management.
Contact Telnyx for details before submitting the LSR.
Telnyx will provide a “reject” notice within 48 business hours
LSRs received after 2 PM CT will be considered received on the following business day.
Multi-line accounts may require project management and a longer interval.
Firm Order Confirmation
FOC will be issued if Telnyx determines, based on LSOR standards, that the LSR has no errors or discrepancies.
Telnyx does not accept same day FOCs.
FOC is valid for 3 business days. The order will be canceled if the number is not activated in NPAC by the end of the third business day.
Cancellations or Reschedules
Cancellation or reschedule requests must be received by 2 PM CST the day before the scheduled port date.
Port Order Hours
Monday - Friday (9:00 AM to 5:00 PM CT, Central Time).
Telnyx observes the following holidays:
New Year's Day
Day after Thanksgiving
Christmas Eve Day
If the holiday is on a Saturday, then the Friday before the holiday is observed as a holiday. If the holiday is on a Sunday, then the Monday after the holiday is observed. No porting will be allowed on observed holidays.
Customer Service Records (CSRs)
We do not provide CSRs.
Contact Name: Telnyx Porting Department
Porting Support Number: +1 (888) 980 9750 option 4
Porting Email: firstname.lastname@example.org
Contact Name: Pamela Fernandez
Contact Description: LNP Team Lead
Contact Name: Paul Cross
Contact Description: LNP Manager
Porting Support Number: +1 (312) 270-8231