This article provides assistance and details on submitting a Toll-Free SMS Verification via the the Telnyx Portal.
Step 1. The Business Details page.
Step 1.1 Business Name
In the Business Name field enter the legal Business Name of the company. This will be the registered business name on the business registration documentation from the country the business was registered in.
Example for United States business registration EIN document, see below:
Example of Canada Provincial business registration document, see below:
Step 1.2 Corporate Website
In the Corporate Website field enter the complete URL website link for the business.
Example: https://AcmeHealthcare.com
(Note: This website should be the branding throughout the rest of the toll-free submission.)
Step 1.3 Legal Entity or Organization Type
In the Legal Organization field select the designated entity type of the registered business.
Example:
When selecting Sole Proprietor, you will notice the Business Registration Number and Business Registration Type fields will be automatically removed. They are not needed for this entity type. See image below.
When selecting Private Company, Publicly Traded Company, Charity / Non-Profit Organization, or Government entity types, the Business Registration Number and Business Registration Type fields are required.
In the image below, the Private Company organization type was selected along with the Business Registration Type of EIN, for all United States companies.
Step 1.4 Business Registration Country
Select the Business Registration Country. This will be the country the business is registered in. For sole proprietors this will be the country the business is operating in. See image below.
Step 1.5 First Name, Last Name, EMail, & Phone Number
Enter the business contact name, email address, and phone number. The email address should match the website domain name. In this case it will be allen@AcmeHealthcare.com See image below.
(Note: This contact information should be on the About Page, Contact Page, or at the footer of the business website entered in earlier.)
Step 1.6 Status Update Webhook URL
The status update webhook URL. This field is optional, but if you enter a webhook, thai will be the primary means of a status update. See image below.
Step 1.7 Address
Enter the business address related to the brand or DBA. This can be different from the address on the legal business registration document. There is the option to enter the address manually or use the search address and the fields will be automatically populated. See image below.
The submission should look something like this below, based on the variable in this example. Select Next and move along to the Assign Numbers page.
Step 2 Assigning a Number
On this page, see image below, a list of toll-free numbers will appear. Select “Assign” to all the numbers you want to assign to the Toll-Free submission.
Once selected the number status will update to Unassign. See image below.
Select next and move onto the next page Use-Case Details.
If an error occurs here, the most common error that can occur on this page is “Toll-Free number not Provisioned.” This means that the number does not have the SMS/MMS feature or it is still assigned to another carrier via a port or transfer of service prior to submission.
First check and make sure the number is assigned to a messaging profile. This is the most common mistake and an easy fix, but you will have to start the submission process over again. If this is not the case, please email tfverifictaion@telnyx.com or support@telnyx.com or open a chat via the Telnyx portal. Share a screenshot of the error and will escalate this issue to our messaging operations team.
Step 3 Use Case Details
Step 3.1 Expected Messaging Volume Per Month
This will be one of the following choices: 1,000, 10,000, 100,000, 250,000, 500,000, 750,000, 1M, 5M, 10M, or 10M+. See image below.
Step 3.2 Use Case
Select a Use Case. Below is a list of Use Case choices.
SMS Use Cases:
2FA
App Notifications
Appointments
Auctions
Auto Repair Services
Bank Transfers
Billing
Booking Confirmations
Business Updates
Career Training
Chatbot
Conversational/Alerts
Courier Services & Deliveries
Emergency Alerts
Employee Alerts
Events & Planning
Financial Services
Fraud Alerts
Fundraising
General Marketing
General School Updates
HR/Staffing
Healthcare Alerts
Housing Community Updates
Insurance Services
Job DIspatch
Legal Services
Mixed
Motivational Reminders
Notary Notifications
Notifications
Order Notifications
Political
Public Works
Real Estate Services
Religious Services
Repair and Diagnostic Alerts
Rewards Program
Surveys
System Alerts
Voting Reminders
Waitlist Alerts
Webinar Reminders
Step 3.3 Summarize Use-Case
This field is also known as the use-case summary. This will explain what SMS is being sent and who is sending it. See example below
If only one of the listed Use Case needed is such as Conversational/Alerts, then only this Use Case will be listed in the Use-Case Summary. See the example below.
Example for Use Case: Conversational/Alerts
Use-case summary
Campaign to send transactional text messages for Conversational/Alerts from Acme Health Care.
If any two or more of the listed Use Cases are needed, the selected Use Case will be MIxed. Then all needed use case types will be explained in the use-case summary.
See the example below for a company named Acme Health Care with a Mixed Use Case for 2FA, Conversational/Alerts, and Appointments. Each use case is listed in the Use-Case Summary.. See example below.
Example:
Use-case summary
Campaign to send transactional text messages for 2FA, Appointments, and Conversational/Alerts from Acme Health Care.
If this same company also needed a General Marketing Use Case for SMS, then this would be added to the Use-Case Summary field in addition to the previously needed Use Cases.
See the example below for a company named Acme Health Care with a Mixed Use Case for 2FA, Conversational/Alerts, Appointments, and General Marketing. Each use case is listed in the Use-Case Summary. See example below.
Example:
Use-case summary
Campaign to send transactional text messages for 2FA, Appointments, Conversational/Alerts, and Marketing & Promotional SMS from Acme Health Care.