What are Short Duration Calls?

Short Duration Calls (SDCs) are calls that are 6 seconds or less in duration. We allow 15% of your traffic to be SDCs. If your Short Duration call traffic goes above 15% you'll receive an email and can be penalised for this traffic with additional charges.


Short duration calls are calculate based on:


Count of short duration calls connected / Total count of connected calls (which includes the short duration call count). The time-frame will always be based in UTC from 00:00:00.


Example:

  • Start Date = 23rd January 2023 00:00:00

  • End Date = 30th January 2023 00:00:00

  • Short Duration Call Count = 200

  • Total Connected Call Count = 1000

  • 200 / 1000 = 20% of calls considered short duration.

We do not support use cases that require Short Duration calls through our network.

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