What are Short Duration Calls?

What are Short Duration Calls?

Short Duration Calls (SDCs) are calls that are 6 seconds or less in duration. We allow 15% of your traffic to be SDCs. If your Short Duration call traffic goes above 15% you'll receive an email and can be penalised for this traffic with additional charges.

Short duration calls are calculate based on:

Count of short duration calls connected / Total count of connected calls (which includes the short duration call count). The time-frame will always be based in UTC from 00:00:00.

Example:

• Start Date = 23rd January 2023 00:00:00

• End Date = 30th January 2023 00:00:00

• Short Duration Call Count = 200

• Total Connected Call Count = 1000

• 200 / 1000 = 20% of calls considered short duration.

We do not support use cases that require Short Duration calls through our network.