Why is my 10DLC / TCR Campaign Suspended?

If you see that your campaign has a TCR status of "Suspended" that normally means that it is dormant from inactivity. The solution normally is assigning phone numbers to the campaign twice. The first time the campaign will reactivate and the number assignment will fail. The second time the number assignment will work. The reason for this is that T-Mobile charges a $250 per month fine for campaigns they deem as inactive so we proactively put campaigns in a suspended state before they get hit with the fine.

If you need help assigning the number please follow this article: https://support.telnyx.com/en/articles/6325734-how-to-assign-a-number-to-a-campaign

A number assignment can take anywhere from a few minutes to a few days but if you try this and it does not solve your issue then please work with our technical support at support@telnyx.com or by chat at portal.telnyx.com.

If you are not sure if the campaign was ever approved because you are getting an error assigning numbers then please reach out at 10dlcquestions@telnyx.com.