Why is my 10DLC / TCR Campaign Suspended?
If you see that your campaign has a TCR status of "Suspended" that normally means that it is dormant from inactivity. The solution normally is assigning phone numbers to the campaign twice. The first time the campaign will reactivate and the number assignment will fail. The second time the number assignment will work. The reason for this is that T-Mobile charges a $250 per month fine for campaigns they deem as inactive so we proactively put campaigns in a suspended state before they get hit with the fine.
10DLC Campaign Suspension for Inactivity - Customer Guide
Overview
To help customers avoid T-Mobile fines and maintain campaign compliance, Telnyx has implemented an automatic campaign suspension system for inactive 10DLC campaigns. This guide explains how it works and what actions customers should take.
How It Works
Automatic Suspension Triggers
Your 10DLC campaign will be automatically suspended if all of these conditions are met:
✅ No activity for 15 consecutive days
✅ No active phone numbers assigned to the campaign
✅ Campaign is currently deployed with T-Mobile
Important: This is a protective measure to prevent carrier fines for dormant campaigns.
New Webhook Notification
Real-Time Alerts
Using these commands you can enable a webhook event when there is a suspension:
Campaigns created in the Telnyx Portal or API: Update My Campaign API | Telnyx or you can go to the campaign's page in the portal and update the webhook field or set it when you first create the campaign using the webhook field on a new campaign submission.
Campaigns created in the TCR Portal or API: Update Single Shared Campaign API | Telnyx
When your campaign is suspended due to inactivity, you will receive a webhook
notification (if configured) with the following information:
{ "campaignId": "your-campaign-id", "type": "TELNYX_EVENT", "status": "DORMANT", "description": "Campaign has been marked as dormant" }
Action Required: When you receive this notification, you should immediately take steps to reactivate your campaign (see below).
How to Prevent Suspension
Best Practices
Keep phone numbers assigned (Numbers should be added with T-Mobile) - Maintain at least one active phone number on your campaign
Monitor usage - Regularly review your campaign activity
Set up webhooks - Configure webhook URLs in your campaign settings to receive real-time alerts
Plan ahead - If you know a campaign will be inactive, consider sending some traffic periodically.
How to Reactivate a Suspended Campaign
If your campaign has been suspended, follow these steps to reactivate it:
Step 1: Assign Phone Numbers
Add or reassign phone numbers to your suspended campaign
Use the Create New Phone Number Campaign API | Telnyx or Mission Control Portal
Step 2: Resume the Campaign
The system will automatically attempt to resume your campaign when you assign numbers
Allow 1-2 minutes for processing
The first number assignment will fail but should unsuspend the campaign
Step 3: Verify Activation
Check your campaign status via the API or Mission Control Portal
Status should change from TCR_SUSPENDED back to active
Once the campaign is active you should be able to assign numbers now so that a suspension does not happen again.
Troubleshooting
"I've tried reassigning numbers twice but it's not working"
If standard reactivation doesn't work, try these steps:
Option 1: Wait and Retry
The system uses automatic retry intervals: 1 minute → 10 minutes → 1 hour
Wait for the full retry cycle before attempting again
Option 2: Manual Process
Remove all phone numbers from the campaign
Wait 2-3 minutes
Re-add phone numbers to the campaign
Monitor for confirmation webhook
Option 3: Contact Support
If you've tried the above and your campaign is still suspended:
Contact Telnyx Support (Support@telnyx.com) with:
Campaign ID
TCR Campaign ID (if available)
Timestamp of when you attempted reactivation
Any error messages received
Our support team can:
Check for carrier-level issues
Verify campaign status with T-Mobile
Manually trigger reactivation if needed
Review your account for billing or compliance issues
Important Notes
Why This Matters
Avoid Carrier Fines: T-Mobile charges fees for inactive campaigns
Maintain Compliance: Dormant campaigns may impact your sender reputation
Cost Management: Suspended campaigns help you avoid unnecessary charges
Billing Impact
Suspended campaigns may affect your monthly billing
Review your campaign costs regularly
Deactivate campaigns you no longer need instead of leaving them inactive
Campaign Monitoring
We recommend:
Setting up webhook notifications for all campaigns
Regularly reviewing campaign activity (at least weekly)
Keeping documentation of which campaigns are actively in use
Frequently Asked Questions
Q: How often does the system check for inactive campaigns? A: The system runs daily to identify and suspend inactive campaigns.
Q: Will I receive a warning before suspension? A: If you have webhooks configured,
you'll receive a notification when suspension occurs. We recommend monitoring your campaigns regularly.
Q: Can I prevent my campaign from being suspended? A: Yes, keep at least one active phone number assigned to your campaign.
Q: Is there a fee to reactivate a suspended campaign? A: No, reactivation is free.
However, leaving campaigns dormant may result in carrier fees.
Q: What happens to my messages during suspension? A: Messages sent from a suspended
campaign may be blocked or rejected by carriers.
Q: How long does reactivation take? A: Typically 1-5 minutes after reassigning phone
numbers.
Support
For additional assistance, please contact:
Telnyx Support Portal: Telnyx Help Center
Email: support@telnyx.com
If you are unsure if the campaign was ever approved please reach out to 10dlcquestions@telnyx.com.