If you are sending outbound texts from local US numbers to local US numbers, follow the steps below to comply with 10DLC regulations.
1. Create a Brand
For every perceived sender, you need to create a brand:
👉 How to Create a 10DLC Brand
The brand information must match the IRS Form CP-575 to achieve "Verified" status.
This is because The Campaign Registry (TCR) uses the IRS database as their source of truth.
2. Create a Campaign
Once your brand is Verified, create a campaign:
👉 How to Create a 10DLC Campaign
Important:
You must select "True" for Opt in, Opt out, and HELP radio buttons.
If not, TCR will reject the campaign creation.
Common errors to avoid:
Campaigns with a TCR ID starting with
4b3or a status of "Failed TCR Review" were not created successfully.This often happens if the campaign is created before the brand is verified.
3. Telnyx Review of the Campaign
After submission, Telnyx will review the campaign:
Review happens same day or next business day, depending on submission time.
You will receive one of two emails at your Telnyx account’s main username email:
A. Sent for Carrier Review
The campaign has been submitted downstream.
Carrier review takes 3 business days or less, depending on volume.
B. Flagged for Corrections
The campaign contains incorrect or impermissible content.
You will receive feedback on what needs to be updated.
No further action will be taken until the 10DLC squad is notified at 10dlcquestions@telnyx.com.
📩 Please reply to the same email thread for each campaign to help us stay organized.
4. After Campaign Review
Once the campaign is submitted for carrier review and Telnyx receives a response, you’ll receive one of two emails:
A. Approved
Once approved, you can assign up to 49 numbers to the campaign and begin messaging.
👉 How to Assign a Number to a Campaign
B. Declined
You'll receive an email explaining why the campaign was declined, including error codes.
👉 10DLC Carrier Error Codes and Explanations
🔁 Respond on the same email thread with questions or updates for resubmission.
5. Additional Notes
To add email addresses to receive campaign status notifications, email 10dlcquestions@telnyx.com with your main Telnyx username email.
For non-compliance or portal issues, contact support@telnyx.com.