If you are sending outbound texts from local US numbers to local US numbers then the process of 10dlc is this:

First step is for every perceived sender create a brand: https://support.telnyx.com/en/articles/5896911-how-to-create-a-10dlc-brand.

The information on the brand needs to match the IRS Form CP-575 to be "Verified" because TCR uses the IRS database as their source of information.

Once the brand is “Verified” then you create a campaign: https://support.telnyx.com/en/articles/6339152-how-to-create-a-10dlc-campaign. You must select True for the radio buttons next to Opt in, Opt out, and HELP, or the TCR will not allow the campaign to be created. If you see a campaign that has a TCR id that starts with 4b3 or the status says Failed TCR Review then the creation of your campaign did not go through. The other major cause of this error is creating a campaign before the brand is verified.

Once we receive the campaign then we review it which is either same day or within the next business day depending on what time you submit it.

Once we review it we send one of two possible emails to the main username email on the Telnyx account:

1) We have sent the campaign downstream for carrier review. This process takes 3-10 business days depending on volume.

2) We have flagged the campaign because something is incorrect or impermissible. The email will include our feedback on what needs to be changed. No further action on the Telnyx part will be taken until the 10DLC squad at 10dlc@telnyx.com is notified that there has been an update and it is ready to be resubmitted or if you have any questions. Please respond on the email chains we start for each campaign so that we can keep communications organized and mistakes to a minimum.

If you need other email addresses added to receive the notifications then please let us know at 10dlc@telnyx.com along with your main Telnyx account email username.

Once the feedback has been addressed and the campaign has been submitted downstream for carrier review then one of 2 emails will be sent:

1) Your campaign has been approved. Once you have received the email confirmation the campaign is approved then you can assign up to 49 numbers to the campaign and start sending messages like normal: https://support.telnyx.com/en/articles/6325734-how-to-assign-a-number-to-a-campaign.

2) Your campaign has been declined by the carriers and why. The error codes and their reasons are listed at https://support.telnyx.com/en/articles/10547022-10dlc-carrier-error-codes-explanations. If you respond on that same email thread you receive the decline on if you have any questions or after you have made updates and are ready to resubmit then the 10dlc squad will respond.

If you have any issues assigning phone numbers to an approved campaign or any portal issues that are not compliance related then please reach out to support@telnyx.com.