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Telnyx 10DLC Process

Guide to the 10DLC Process for Outbound Texts in the US

K
Written by Klane Pedrie
Updated today

If you are sending outbound texts from local US numbers to local US numbers, follow the steps below to comply with 10DLC regulations.


1. Create a Brand

For every perceived sender, you need to create a brand:
๐Ÿ‘‰ How to Create a 10DLC Brand

  • The brand information must match the IRS Form CP-575 to achieve "Verified" status.

  • This is because The Campaign Registry (TCR) uses the IRS database as their source of truth.


2. Create a Campaign

Once your brand is Verified, create a campaign:
๐Ÿ‘‰ How to Create a 10DLC Campaign

Important:

  • You must select "True" for Opt in, Opt out, and HELP radio buttons.

  • If not, TCR will reject the campaign creation.

Common errors to avoid:

  • Campaigns with a TCR ID starting with 4b3 or a status of "Failed TCR Review" were not created successfully.

  • This often happens if the campaign is created before the brand is verified.


3. Telnyx Review of the Campaign

After submission, Telnyx will review the campaign:

  • Review happens same day or next business day, depending on submission time.

You will receive one of two emails at your Telnyx accountโ€™s main username email:

A. Sent for Carrier Review

  • The campaign has been submitted downstream.

  • Carrier review takes 3 business days or less, depending on volume.

B. Flagged for Corrections

  • The campaign contains incorrect or impermissible content.

  • You will receive feedback on what needs to be updated.

  • No further action will be taken until the 10DLC squad is notified at 10dlcquestions@telnyx.com.

๐Ÿ“ฉ Please reply to the same email thread for each campaign to help us stay organized.


4. After Campaign Review

Once the campaign is submitted for carrier review and Telnyx receives a response, youโ€™ll receive one of two emails:

A. Approved

B. Declined

๐Ÿ” Respond on the same email thread with questions or updates for resubmission.


5. Additional Notes


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