Skip to main content

Telnyx 10DLC Process

Guide to the 10DLC Process for Outbound Texts in the US

K
Written by Klane Pedrie
Updated over 2 weeks ago

If you are sending outbound texts from local US numbers to local US numbers, follow the steps below to comply with 10DLC regulations.


1. Create a Brand

For every perceived sender, you need to create a brand:
πŸ‘‰ How to Create a 10DLC Brand

  • The brand information must match the IRS Form CP-575 to achieve "Verified" status.

  • This is because The Campaign Registry (TCR) uses the IRS database as their source of truth.


2. Create a Campaign

Once your brand is Verified, create a campaign:
πŸ‘‰ How to Create a 10DLC Campaign

Important:

  • You must select "True" for Opt in, Opt out, and HELP radio buttons.

  • If not, TCR will reject the campaign creation.

Common errors to avoid:

  • Campaigns with a TCR ID starting with 4b3 or a status of "Failed TCR Review" were not created successfully.

  • This often happens if the campaign is created before the brand is verified.


3. Telnyx Review of the Campaign

After submission, Telnyx will review the campaign:

  • Review happens same day or next business day, depending on submission time.

You will receive one of two emails at your Telnyx account’s main username email:

A. Sent for Carrier Review

  • The campaign has been submitted downstream.

  • Carrier review takes 3–10 business days, depending on volume.

B. Flagged for Corrections

  • The campaign contains incorrect or impermissible content.

  • You will receive feedback on what needs to be updated.

  • No further action will be taken until the 10DLC squad is notified at 10dlcquestions@telnyx.com.

πŸ“© Please reply to the same email thread for each campaign to help us stay organized.


4. After Campaign Review

Once the campaign is submitted for carrier review and Telnyx receives a response, you’ll receive one of two emails:

A. Approved

B. Declined

πŸ” Respond on the same email thread with questions or updates for resubmission.


5. Additional Notes


Did this answer your question?