Best Practices for Contacting the Numbering Team
Before Contacting the Numbering Team
Search for the number you want in the portal at https://portal.telnyx.com/#/app/numbers/search-numbers.
If the number is available then you may purchase it. If the number you searched for is unavailable then select the "Request Number" button.
Your request will be sent directly to the numbering team. If any further information is needed then the numbering team will contact you directly. Lead times on number orders and availability checks vary by country and number type so your request will be processed as soon as possible. Please wait at least 7 business days before requesting a status update on a new request or order.
You will receive an update either by a comment on the order or to your email once the transaction is approved/denied.
When Can I contact the Numbering Team?
From Monday to Friday, Telnyx's numbering team can be reached between 9am - 5pm CT. If you contact them outside of these hours, your message will be attended to on the next business day.
How to Contact Telnyx's Numbering Team?
If you need to contact Telnyx's numbering team, you can do so in two ways:
Click the chat icon on the bottom right of the screen when signed into the Portal. This will open a chat window where you can talk to a member of the team.
Send an email to firstname.lastname@example.org. One of the team members will get back to you as soon as possible.
Requesting New Numbers?
If you're unable to locate the desired number on portal.telnyx.com, please refer to this guide to request a number.
Need an Update on an Existing Order?
If you have an existing order and need an update, you can click on the chat icon on the bottom right of the screen when signed into the Portal. A member of the numbering team will be able to give you an update on your order status.
What Support Method is Best?
Depending on your specific need, different support methods may be more helpful. Here are some guidelines:
To request a new number, it's best to use the numbering request form on the portal
If you need an update on an existing order, use the chat function on the Portal.
If you have an urgent issue and need to expedite a ticket, contact the numbering team by opening a new chat or by sending an email to email@example.com during work hours. While the team usually resolves tickets as soon as possible, they will do their best to assist you if you have an urgent need.
Looking for document requirements for a specific country? You can find the information you need by going to support.telnyx.com and then searching by country.