Robocall Mitigation Database

In this article we outline the SHAKEN/STIR order taking effect on September 28, 2021, and what it means for Telnyx customers.

Telnyx Engineering avatar
Written by Telnyx Engineering
Updated over a week ago

Robocall Mitigation Database and Call Blocking

The Federal Communications Commission (FCC) mandates that, beginning September 28, 2021, in furtherance of its robocall mitigation efforts, intermediate providers and voice service providers may no longer accept traffic directly from voice service providers that are not listed in the Robocall Mitigation Database (the “Database”).

This means that all carriers, including Telnyx, have an obligation to and may start blocking incoming calls leveraging US Calling Line Identity (CLI) from voice service providers not registered on the Database. This includes US providers and any foreign voice service providers that use US North American Numbering Plan resources to send voice traffic to residential or business subscribers in the United States. The FCC has exempted foreign voice service providers from the September 28th blocking date until further notices of proposed rulemakings are determined. Due to this new FCC regulation, Telnyx customers may experience some inbound calls being blocked.

FCC Guidelines on Voice Services Registration

Registration in the Database is highly recommended, if applicable. The FCC’s Second Report and Order provides guidance on how to define “voice services” and subsequently a “provider of voice services.” Companies who offer voice services that are interconnected with the Public Switched Telephone Network (PSTN) and enable real-time two-way or one-way voice communications should register with the RMD. To further understand if you are required to register, please see the Second Report and Order, paragraphs 19–23. For more information on registering, please follow these directions found on the FCC website.

Telnyx customers should consult legal counsel to determine if registering with the RMD is required for your entity. Please note that Telnyx has registered with the RMD.

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