To purchase an Australian phone number and ensure compliance with the Australian Communications and Media Authority, the following information and documentation will need to be required at the time of purchase.
Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use.
Local and Toll-free Numbers in Australia
Name, business name and contact phone
Passport or ID copy**
Address in Australia (street, building number, postal code, city, and country)
Copy of utility bill (no older than 3 months)
Shared Cost Numbers in Australia
Name, business name and contact phone
Address in Australia (street, building number, postal code, city, and country)
Mobile Numbers in Australia
Definitions
Purchaser: the individual who makes the payment for the service during the sale transaction; or
in the case where a carriage service provider or an authorized party associated with the carriage service provider extends an invitation to use the service free of charge to a person who agrees to the invitation — the person who accepts the invitation.
Service Activator: the person who requests the activation of a prepaid mobile carriage service from the specific carriage service provider that offers the service.
For Purchaser:
I. Information
For personal identity verification:
Name of the purchaser
The number of other activated prepaid mobile carriage services (if any) supplied to the purchaser
The residential address
For business identity verification:
Name of the purchaser
Company name and address
The number of other activated prepaid mobile carriage services (if any) supplied to the purchaser
II. Documentation
1. 2 category A* documents, each of a different kind; or
2. 1 category A* document and 2 category B** documents, each of a different kind
For Service Activators:
I. Information
For personal identity verification:
Name and date of birth of the activator
The residential address
For business identity verification:
Name and date of birth of the activator
Company name and address
II. Documentation
1. 2 category A* documents, each of a different kind; or
2. 1 category A* document and 2 category B** documents, each of a different kind
For address verification:
Address in Australia (street, building number, postal code, city, and country)****
Copy of utility bill (no older than 3 months)
*Category A Documents
An identification card issued in the name of the customer by a tertiary education institution.
A license or permit issued in the name of the customer under a Commonwealth, State or Territory law.
A passport issued in the name of the customer.
A statement issued under a Commonwealth, State or Territory law to the effect that the customer is entitled to receive a financial benefit.
A birth certificate: in the name of the customer; or in the former name of the customer and which is accompanied by evidence that the customer has changed his or her name.
Any other document that is recognised as evidence of identity under a Commonwealth, State or Territory law. Example: A Keypass card issued by the Australian Postal Corporation, or a photo card or proof of age card issued under a State or Territory law.
**Category B Documents
A credit card or debit card showing the name of the customer.
A Medicare card issued in the name of the customer.
A passbook for a specified financial account in the name of the customer.
A statement of account for a post-paid carriage service issued in the previous 12 months, showing the same name and address given by the customer
A rates statement issued in the previous 12 months, showing the same name and address given by the customer