When a carrier receives a port-in request they will send the current carrier a port-out notification to let them know that they wish to port-out a number from the current carrier, usually with the authorization of the end-user.
Telnyx will automatically send you a port-out notification via email when we received a port-out notification from another carrier. When we receive a notification that number(s) in your account have been marked as wanting to be ported-out we send a port-out email to the default email address on your account in order to clarify and confirm the port-out request.
We typically ask that you respond to our port-out notification within 24 hours via email. If you do not wish for the numbers to be ported-out, it is important that you notify us as soon as possible in order to prevent the port-out from being processed.
If you are a service provider or reseller please check if the end-user (ie. your customer) has submitted a port request with a new carrier.
If you, or the end-user (if you are a reseller or service provider) do not wish for the numbers to be ported out, please respond to the port-out notification and inform us that you decline the request along with the reason why. Your numbers will not be ported out provided that you decline the request within the timeframe given and give a valid reason for declining the request.
Please ensure that you have access to the default email address on record for your company's Telnyx account to ensure that you see any port-out notifications that we might send.
If you happen to have any questions regarding a port-out or port-out notification, please contact firstname.lastname@example.org.