Description

In this article, we layout the different number types we support globally.

Searching and purchasing these number types has never been easier.

Domestic Long-Code

These are your typical local numbers you require for your local business. We have coverage in over 20k rate centers across the United States and Canada.

Telnyx domestic long codes support instant provisioning for fax, voice, sms & mms and much more.

You can view our domestic coverage here.

Domestic Toll Free

For businesses looking to scale, look no further with our toll free range!

Telnyx is a managing responsible organization (RespOrg QIT01) where we can acquire, manage, and route toll-free calls to your business, as-well as controlling the ability to quickly reroute traffic for potential service impairments with our service providers.

Toll Free Voice

Telnyx allows it's user to purchase pre-provisioned voice toll free numbers with their routing set already, for instant use. Make sure to select quickship on the number search user interface, if you need to instantly be provided with numbers that are ready to use for voice calling.

If quickship isn't selected during your toll free search, routing provisioning can take up to one hour to become active post order completion, so make sure you test calls first before putting the numbers into service.

Learn more about quickship through our API here

NOTE: Quickship only applies to the voice portion of our toll free numbers so that they can be instantly provisioned for receiving inbound calls.

Toll Free Messaging

Voice is important but customers are now looking for a more omni-channel service that can be provided. Telnyx supports messaging on toll free numbers to support large campaigns. SMS is currently supported but MMS is still a work in progress.

The messaging portion will not be instantly provisioned and you are recommended to provide your use case to sales@telnyx.com. This applies to ported in toll free numbers as-well. Currently toll free messaging is supported to US destinations only at this time.

Our team can assist in registering your use case to the industry. This best practice ensures you can achieve as high as deliverability success rate as possible when your campaigns begin.

Requirements


In your email, please provide the following information:

  • Toll free numbers - The numbers to be registered.
  • Use Case - The service that is being provided.
  • Process to Opt-in - Examples of how your customers opt-in to your service.
  • Web site - Any online information listed by the end user.
  • Privacy Policy - The disclaimer on how you manage the data gathered of your clients.
  • Terms of Service - The disclaimer or regulations applicable to using your service.
  • Message content - Examples of the messages that will be sent.

International

As we continue to globalize as a company, our international coverage map along with number types continues to grow.

We cover a range of local, national, toll free, shared cost and mobile numbers available from select countries across the world.

When ordering international numbers, and to comply with local regulators of their respective countries, Telnyx may require documentation to register and activate your international numbers.

At checkout, if your international number requires documentation, the user interface will make this clear. Once the number is ordered, you will be brought to your number orders page where you can then upload the documentation required.

Concurrently, you will receive an email from Telnyx to let you know that the documentation will need to be provided within a certain time-frame, if you didn't have it available at checkout, otherwise the number may expire and be returned to our inventory.

Requirements

To view a list of requirements for the countries we support, please reference this article.

International Toll-Free & Universal International Freephone

We do in fact offer international Toll-Free numbers (ITFN) and Universal International Freephone Numbers (UIFN) as well. 

ITFN- These numbers are country-specific, meaning that you are only able to dial a number within the country the number is dialed from.  

UIFN-  These numbers consist of a prefix then 800 then 8 digits. An example would be the UK which has a prefix of 00 so a UIFN number as dialed from the UK would be 00-800-XXXX-XXX. These numbers can apply to more than one country. There are specific regulations behind purchasing UIFN numbers: 

  1. Must be registered in at least two countries.
  2. Typically require a significant, one-time setup fee.
  3.  Incur costs for each country selected—the more countries accessing the number, the higher the cost.
  4. Have a different dialing format than toll free numbers, and may not be recognizable as free to call for all customers.

These numbers are not yet available for purchase through the portal as of today. if you would like to purchase a ITFN or a UIFN, send an email to sales@telnyx.com containing the following information:

  1. The specific counties you wish to purchase a ITFN or a UIFN number from.
  2. The volume of numbers you would like to purchase.

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