Accounts created after March 24, 2025 with a Level 1 (L1) status will only be able to order local phone numbers in their account's country of origin. This policy is being introduced as part of our ongoing efforts to combat fraudulent activity and enhance the security of our platform.

Pre-existing L1 accounts (created before March 24, 2025) are unimpacted and will have no ordering restrictions. Telnyx reserves the right to update these restrictions in the future.

All Level 2 (L2) accounts have no ordering restrictions.

In other words:

For more details on your account status and how to get L2 verified, please refer to this support article.

Sub users:

Sub user ordering restrictions will be based on their organization owner's account signup date and verification status. It will not be determined based on the sub users account.

Managed Accounts:

Ordering restrictions will be based on the account signup date and verification status of each individual ManagER or ManagED account.

We appreciate your understanding as we implement these changes to maintain the security and integrity of our platform.