Contents:
Minimum Requirements:
A Telnyx portal account. If you don't have one you can sign up here.
An active Microsoft 365 subscription with Global Administrator privileges. At minimum, a Microsoft 365 E5 license must be assigned.
Access to the Microsoft Teams admin portal.
At least one user with a Microsoft Teams Phone license.
Video Demo;
Step 1: Log in to Telnyx and the Microsoft Teams admin portals
Log into the Mission Control Portal
Log into your Microsoft Teams account with a valid admin account. and note the email associated with your Telnyx account. This will be needed when setting up the integration between Telnyx and Microsoft.
Step 2: Navigate to the Microsoft Teams section
On the left hand menu, navigate to the Microsoft Teams tab.
Check if you have already configured Operator Connect in your environment. If not, follow the setup wizard in the Admin Dashboard by clicking “Get Started”.
Step 3: Verify your email address
In the Microsoft Teams Admin, navigate to the Operator Connect tab under the Voice section on the left-hand menu. Verify that Telnyx is listed among your available operators.
Ensure the contact email in the Operator Setting page in the Microsoft Teams Admin Portal matches the email address associated with your Telnyx portal account.
When you have confirmed the email address in both systems, select ‘Yes’ in the set up Wizard in the Mission Control Portal. This will start a synchronization of your Telnyx and Microsoft Teams account.
If your accounts don’t immediately sync, wait 24 hours and check again before reaching out to support.
Troubleshooting
If any of the steps above are a “No”, you will receive specific instructions on how to resolve the issue from the wizard.Step 5: Associate your Telnyx numbers to your Microsoft integration
Ensure you have entered the correct details in both the Microsoft Teams Admin Dashboard and your Telnyx portal account to avoid setup errors.
Following these steps should help you successfully set up and use Operator Connect with Telnyx in Microsoft Teams.
Assigning A Number
Now that you have your Operator connect set up, let us add some numbers which will will be used in your Teams
In your connections on the teams Page, click the edit button (Pencil Icon), it will open the on the settings tab, Select the Next “Numbers” tab.
If you don't have some numbers already added, select the “Add Numbers” button.
Select which Agent will be using the app, (Human or Voice App), and select the country your number will be used from and hit Next
If you have already purchased your numbers they will show up in the list of numbers. Otherwise select the “Buy Numbers” button which will redirect you to the Buy Numbers Page. There you can Search and purchase numbers.
Move back to the “Add numbers to this connection” under Teams and add numbers to your Operator Connect setup. Add an Emergency address from the drop-down and hit Submit.
Confirm Charges and on the next page your numbers will appear in the Number History tab list with the Status of the connection. Orange - Not yet ready, Green - Ready to use. Use the refresh button on the right to check status updates.
You can find your available numbers in the Numbers Tab.
Now that you have your numbers connected, go to the Phone Numbers page on the Teams Admin and assign a number to a User. Select Number, Click Edit then search for a user to assign and click Apply.
Now Finally, you can test your App by calling from Teams and back. Your Assigned number will show up below the dial pad.
Pricing
Customers can find pricing for our Operator Connect bundles on the Bundles Pricing Page in the portal.