Contents:
Minimum Requirements:
A Telnyx portal account. If you don't have one you can sign up here.
Access to the Microsoft Teams admin portal.
At least one user with a Microsoft Teams Phone license (purchased separately or as part of an E5 license).
Video Walkthrough
Watch the 5 minute setup video here:
Step 1: Log in to Telnyx and the Microsoft Teams admin portals
Log into the Mission Control Portal
Log into your Microsoft Teams account with a valid admin account. and note the email associated with your Telnyx account. This will be needed when setting up the integration between Telnyx and Microsoft.
Step 2: Choose Telnyx as your Operator Connect provider in the admin portal
In the Microsoft Teams admin portal, navigate to the Voice tab and click on Operator Connect. Here you should see all the operators that you have integrated with.
If you have not yet integrated with a provider you can see all available providers and search by region or capability.
From the list of certified Operator Connect providers, choose Telnyx.
Step 3: Sync your Telnyx and Microsoft accounts
You will be prompted to give consent to Telnyx to integrate with your Teams account. This consent is required to configure phone numbers from Telnyx to the Teams account.
Step 4: Set up your preferences
In the Teams admin portal you should do the following:
Select regions where you would like to purchase numbers from
Add the number of employees at your company
Add the admin name and email that is associated with the Telnyx account.
Accept the privacy terms and conditions.
You also have the option to add a phone number.
Once the above is complete you can add Telnyx as an operator.
Step 5: Associate your Telnyx numbers to your Microsoft integration
Once you select Telnyx as your operator you will be redirected to the Telnyx website.
From that page you should log back into the Telnyx Mission Control Portal and navigate to the External Voice Integrations page and select MS Teams Operator Connect from the dropdown menu.
Step 6: Create an Operator Connect External Voice Integration
Search and buy numbers for Operator Connect
First you'll need to purchase numbers in the My Numbers section of the Mission Control Portal. Our detailed guide to Number Search and Order, will help you with any questions.
Note that all numbers that will be used for Operator Connect require emergency services to be enabled.
Associate numbers with your Operator Connect integration
Navigate back to the External Voice Integrations tab and click on the edit button of your connection.
In the Numbers tab, click Add Numbers in the top right hand corner, you should see the following popup.
Configure the emergency address:
To complete the setup, you'll need to create an emergency address associated with your Telnyx account.
This address should be configured in the Teams Admin Portal. Addresses configured in the Teams Admin Portal will be pushed to Telnyx and made available for selection as an emergency address for a Telnyx number.
You can find detailed instructions for address configuration in Teams here.
Please note that only addresses from the same location as the Operator Connect market that was initially selected will be made available for selection on the Microsoft Operator Connect integration.
Note that the number may not be instantly uploaded to Teams and PSAP provider.
Step 7: View your number in the Microsoft Teams admin portal
Switch back to the Microsoft Teams admin portal and navigate to Voice → Numbers.
You should now see that Telnyx is your operator and details are updated.
Step 8: Assign a number to a user
Choose a number to assign to a user. There are two ways to do this, either:
Click Edit on the number and associate it with a user that has a Microsoft Teams phone license.
Or you can click Edit on the user and assign it a number in the right-hand navigation tab. Note this will not autocomplete if the chosen user doesn’t have a Microsoft Teams Phone license assigned.
Admins should note that Operator Connect and Direct Routing can both exist together, but a number can only be associated with one solution.
Step 9: Make and receive PSTN calls in the MS Teams client.
Test the integration by making and receiving phone calls to and from the PSTN from the Microsoft Teams client.
Pricing
Customers can find pricing for our Operator Connect bundles on the Bundles Pricing Page in the portal.