The Panasonic KX-TGP 550 is a 2-in-1 device consisting of a phone and cordless handset. The phone boasts a 100 phone book memory and retains the last 10 numbers dialed. It has a 2.1" large LCD screen with a backlight on the handset and can support up to 3 simultaneous network conversations. It can support up to 8 SIP registrations, allows a DID for each handset, and is compatible with both Asterisk and Broadsoft. Additionally, the KX-TGP 550 boasts HD Voice (G722) on DECT radio technology and comes out of the box with plug-and-play configuration. It's low standby power consumption (10 days on standby, 5 hours of talk time) makes it an ideal device solution for your business.

This document covers the following devices:

  • Panasonic KX-TGP-550 (cordless VoIP 'phone with one base handset, one remote handset)

  • Panasonic KX-TGP-500 (cordless VoIP 'phone with one remote handset, no handset on base)

  • Panasonic KX-TGP-551 (cordless VOIP 'phone with one base handset, one remote handset)

Additional documentation:


Instructions for setting up and configuring the KX-TGP 500 phone

In this activity you will:

  1. Register your handset(s)

  2. Obtain your device's IP address

  3. Configure your KX-TGP 500 to connect with Telnyx

Pre-requisites:

Video Walkthrough

Setting up your Telnyx SIP portal account so you can make and receive calls:

Note: Video walkthrough for Panasonic KX-TGP 550 phone/Telnyx configuration coming soon. Check back as we update our docs.

1. Register your handset(s)

In this step, you'll set up and register each device you have.

Note: Don't forget the batteries! Make sure you have fully charged or new batteries into your handset(s) before you begin registration so you can avoid losing power and having to start over.

For each handset you have:

  1. Plug the headset into the base unit (Dock it).

  2. Press the center button on the unit and select the Menu option.

  3. In the menu, select Initial Settings. If you need help finding it, look for the option with the wrench icon.

  4. From here, select Registration to enter the registration sub-menu.

  5. In the sub-menu, select Register Handset.

  6. Look at the base unit (the phone dock) and find the ALL button. Press and hold this for 4 seconds. Be aware that the unit may or may not start to beep (either is normal)

  7. Press the OK button on the handset.

2.Obtain your device's IP address

In this step, you'll get into your phone's configuration panel and get the information necessary to log into your web portal.

  1. From your handset, press the center button to open the menu.

  2. From the menu, select IP Service. If you need help finding it, look for the option with the toolbox icon.

  3. On the IP Service menu, select the Network Setting option, and from here, select IP Setting. This will display your phone's IP address. Make a note of this, as you'll need it later in this step. See the Troubleshooting section if you don't see an IP address here.

  4. On the handset, press the Back button to return to the Network Setting menu.

  5. From here, find and select Embedded Web. This is off by default. Use the middle button on the phone to move up to the On option to enable this. The handset will beep to confirm.

  6. Go to your web browser and enter the IP address you got in step 3 in your address bar to go to the web portal. For your first login, use the default credential:

    1. Username: admin

    2. Password: adminpass

3. Configure your KX-TGP 550 to connect to Telnyx

In this step, you'll set up your device connection to Telnyx from your KX-TGP 550 configuration panel.

  1. From your configuration panel, click on the VoIP tab and configure the following:

    1. Phone number: The DID you will use for this device

    2. Line ID: Your Telnyx SIP account username

    3. Registrar Server Address: sip.telnyx.com

    4. Registrar Server Port: 5060

    5. Proxy Server Address: sip.telnyx.com

    6. Proxy Server Port: 5060

    7. Presence Server Port: 5060

    8. Service domain: sip.telnyx.com

    9. Source Port: 5060

    10. Authentication ID: Your Telnyx SIP account username

    11. Authentication Password: Your Telnyx SIP account password

    12. Keep Alive Interval: Choose something around 15.

That's it! You have now configured your Panasonic KX-TGP 550 to work with Telnyx.


Troubleshooting

I don't see an IP address in my phone's IP settings.

  1. Ensure that your phone is connected to the network and a DHCP server is available.

  2. Repeat the phone registration process.


Additional Resources

Review our getting started with guide to make sure your Telnyx Mission Control Portal account is setup correctly!

Additionally, check out:


Can't find what you're looking for? Click the chat bubble at your lower right hand corner and start a chat!

Did this answer your question?