Skip to main content

Understanding Telnyx SOC Compliance and Certifications

This article explains what SOC compliance is, which certifications Telnyx maintains, and how customers can access trust documentation. It helps customers quickly understand Telnyx’s security posture and where to find detailed reports.

Dillin avatar
Written by Dillin
Updated over a week ago

Telnyx SOC Compliance & Certification Overview

Telnyx undergoes independent audits to validate its security and compliance controls. These SOC reports provide third-party assurance that Telnyx follows industry-recognized standards around data security, availability, confidentiality, and integrity.

  • SOC 2 Type I: Evaluates whether the design of controls is appropriate at a specific point in time.

  • SOC 2 Type II: Assesses whether those controls operate effectively over a defined period.

  • SOC 3: A high-level, publicly shareable summary of the SOC 2 report.

Telnyx holds SOC certifications covering services such as Programmable Voice, Messaging, Wireless, and Video, demonstrating robust controls across multiple domains.


How to Request SOC Reports

Detailed audit reports like SOC 2 Type II are sensitive and generally made available under NDA. Telnyx publishes them via the Trust Center at trust.telnyx.com.

Steps to request SOC documentation:

  1. Navigate to trust.telnyx.com.

  2. Choose the report you want (e.g. SOC 2 Type II).

  3. Log in or complete the request form.

  4. Telnyx may require a signed NDA before sharing the full report.


Security Posture & Practices Validated by the SOC Report

While the full report is confidential, here are several security and operational practices that the audit confirms or supports. You can include these (in summary) in customer-facing docs without disclosing sensitive detail:

  • Governance & Policy Structure

    • A formal information security program with documented policies covering security, availability, and confidentiality.

  • Risk & Compliance Management

    • Periodic, structured risk assessments with ownership and remediation tracking.

    • Alignment with recognized frameworks (e.g. NIST, ISO, CIS) through a risk-based security program.

  • Access Control Mechanisms

    • Role-based access control (RBAC) and least-privilege principles.

    • Multi-factor authentication (MFA) for elevated or administrative access.

    • Routine access reviews and prompt removal of access on role changes or termination.

    • Physical security controls at data centers (surveillance, controlled entry, visitor logs).

  • Operations, Monitoring & Incident Response

    • Continuous system monitoring and alerting for anomalies.

    • Defined incident response workflows to respond promptly to security events.

  • Change Management & Secure Development

    • Structured approval and review process for infrastructure and software changes.

    • Use of static/dynamic scanning, penetration testing, threat modeling prior to deployment.

  • Vendor & Third-Party Controls

    • Security assessments of vendors before engagement.

    • Contracts with confidentiality, security, and data return/deletion clauses.

    • Periodic vendor reviews for ongoing compliance.


Why SOC Compliance Matters to You

Understanding Telnyx’s SOC certifications helps you:

  • Gain third-party validation that Telnyx’s controls are well designed and operate reliably.

  • Increase confidence that sensitive or regulated data is handled appropriately.

  • Ease your own audit and compliance efforts by referencing vetted vendor controls.

Certification

Scope

Customer Impact

SOC 2 Type I

Control design

Confirms security processes are properly structured

SOC 2 Type II

Operational effectiveness

Demonstrates consistency and reliability over time

SOC 3

Public summary

Allows broad sharing of trust without disclosing sensitive detail


Privacy & Data Handling: Reference to Telnyx Privacy Policy

In addition to security controls, Telnyx is committed to privacy and data protection. Key points drawn from the Telnyx Privacy Policy include:

  • GDPR & CCPA Compliance
    Telnyx complies with data privacy laws and ensures that personal data is processed according to legal obligations.

  • Limited Use & Purpose Restriction
    Customer data and personal information are only used for purposes you authorize or as required by law.

  • Data Subject Rights
    You may access, correct, erase, or object to processing of your personal data through Telnyx’s “request to control and review data” mechanism.

  • Data Locality Options
    Telnyx offers a choice of where to store call detail records (CDRs) and message detail records (MDRs) at rest (data locality).

  • Processor & Controller Roles
    Depending on usage, Telnyx may act as a data processor or controller, but always ensures compliance with contractual and legal privacy obligations.

Did this answer your question?