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FAQs about Telnyx
FAQs about Telnyx
Here you will answers to common questions about a variety of topics at Telnyx.
+2
52 articles in this collection
Written by
David Casem,
Telnyx Engineering,
Dillin
and 2 others
Canadian STIR/SHAKEN Implementation FAQs
Find answers to your questions about compliance, required actions, attestations, and more.
Written by
Telnyx Engineering
Updated over a week ago
Robocall Mitigation Database and Call Blocking
In this article we outline the SHAKEN/STIR order taking effect on September 28, 2021, and what it means for Telnyx customers.
Written by
Telnyx Engineering
Updated over a week ago
How to prevent fraud on your Telnyx Account?
In this article we will explain how Telnyx detects fraud and what steps we take to prevent it.
Written by
Dillin
Updated over a week ago
DID / Number Requests
This article explains the process for requesting numbers of all kinds which may be unavailable to purchase from the Mission Control Portal
Written by
David Casem
Updated over a week ago
HIPAA, BAAs and the Conduit Exception*
In this article we will explain HIPAA, BAAs and the Conduit Exception and what they mean for you.
Written by
Telnyx Engineering
Updated over a week ago
Migrate Your LRN Lookup API from v1 to v1.1
A new version of the LRN lookup has been released. You can now return NPAC ten-digit numbers.
Written by
Shubam
Updated over a week ago
Porting
Checking a Port Request Status
Here we will explain how you can check the status of a port request in our mission control portal.
Written by
Telnyx Sales
Updated over a week ago
Can I port out my Telnyx number?
In this article we will explain how you can port out your Telnyx number.
Written by
Telnyx Sales
Updated over a week ago
DIDs
What is a DID?
Wondering what a DID is and how they are used at Telnyx? Find the basics here.
Written by
Telnyx Sales
Updated over a week ago
Can I dial out with my DID?
A DID will allow you to receive inbound calls, an outbound profile is required to place outbound calls.
Written by
Telnyx Sales
Updated over a week ago
DID Numbers that Telnyx Offers
In this article we will explain the types of DID numbers that Telnyx offers.
Written by
Telnyx Sales
Updated over a week ago
Where can I Buy DIDs in the US & Canada?
Need to purchase DIDs in the US or Canada? We can provide numbers in every state and every province.
Written by
Telnyx Sales
Updated over a week ago
Account and Billing
What is my Account SIP password?
When you add a new connection in the Telnyx Mission Control portal you will be able to input a username and password.
Written by
Telnyx Sales
Updated over a week ago
How do I cancel my account
Unfortunately things can change and you might need to cancel your account. Find out how to do so here.
Written by
Telnyx Sales
Updated over a week ago
Do you offer a Test Account or Number?
You can get started on the Telnyx Mission Control portal immediately for no cost.
Written by
Telnyx Sales
Updated over a week ago
Channel Partner and Reseller program
Here we will explain how to get started with our channel partner or reseller program at Telnyx.
Written by
Telnyx Sales
Updated over a week ago
Can I resell your services?
Are you a reseller considering Telnyx? Find out how you can take advantage of Telnyx's services.
Written by
Telnyx Sales
Updated over a week ago
Does Telnyx offer post-paid service?
Telnyx does not offer post-paid service at this time. Get connected to support if you have any questions.
Written by
Telnyx Sales
Updated over a week ago
Telnyx
Telnyx - Status Page
Telnyx - Status Page
Written by
Dillin
Updated over a week ago
What is Telnyx?
Wondering exactly what Telnyx is? Here we will give you a brief overview so you can determine if we are the right solution for you.
Written by
Telnyx Sales
Updated over a week ago
Where is Telnyx located?
Telnyx has offices in multiple locations worldwide. Our main office is located in the "Windy City", Chicago, IL.
Written by
Telnyx Sales
Updated over a week ago
Does Telnyx have a blog?
Looking for even more resources for using Telnyx? Our Blog has a plethora of useful information and how to guides.
Written by
Telnyx Sales
Updated over a week ago
Does Telnyx provide any hardware?
Wondering if Telnyx provides hardware? Here we will answer that question and what hardware Telnyx is compatible with.
Written by
Telnyx Sales
Updated over a week ago
What kind of equipment do you use?
Here we explain the types of equipment that Telnyx uses for our network.
Written by
Telnyx Sales
Updated over a week ago
Specifications
What Telnyx IP Addresses do I need to whitelist?
We will explain what Telnyx IP Addresses you will need to whitelist to ensure your service works properly.
Written by
Telnyx Sales
Updated over a week ago
SIP protocols that Telnyx uses
Wondering what SIP transport protocols are used at Telnyx? Find out more here.
Written by
Telnyx Sales
Updated over a week ago
Do you have configuration examples?
Need configuration examples to help get you set up with Telnyx? Find out more here.
Written by
Telnyx Sales
Updated over a week ago
Does Telnyx have a STUN server?
In this article we will explain how you can leverage Telnyx's STUN server.
Written by
Telnyx Sales
Updated over a week ago
Register multiple devices on one Connection
Need to register multiple devices to a single SIP connection? Find out how here.
Written by
Telnyx Sales
Updated over a week ago
Telnyx Recommended Hardware Configurations
Here we will explain what hardware configurations we recommend at Telnyx.
Written by
Telnyx Sales
Updated over a week ago
Does Telnyx encrypt communication?
Configure SIP Connections to encrypt signaling (TLS) and media (SRTP, ZRTP)
Written by
Telnyx Sales
Updated over a week ago
Does Telnyx support conference calls?
Need conference calling? Telnyx is compatible with many platforms that allow conference calls.
Written by
Telnyx Sales
Updated over a week ago
VoIP/telecommunications protocols
RTP, UDP, TCP, SIP, SDP... Learn their meaning and how they apply to telecommunications.
Written by
Telnyx Sales
Updated over a week ago
What is DTMF?
In this article we will explain DTMF and what it might mean for your business.
Written by
Telnyx Sales
Updated over a week ago
Outbound
Post Dial Delay (PDD)
In this article we will explain post dial delay (PDD) and some of its causes.
Written by
Dillin
Updated over a week ago
Telnyx - Spam Likely
We will explain the spam likely flag and what to do in case your number has been flagged.
Written by
Dillin
Updated over a week ago
What are Short Duration Calls?
Here we will explain short duration calls and how they may effect your business.
Written by
Telnyx Sales
Updated this week
Limits on Concurrent Outbound Calls
Did you reach your limit for active concurrent outbound calls? Here's what to do to increase your limit.
Written by
Telnyx Sales
Updated over a week ago
Can I call toll free with my Telnyx number?
You can call anyone, anytime with your Telnyx number, including toll free.
Written by
Telnyx Sales
Updated over a week ago
Countries that Telnyx Offers Termination in
Telnyx offers termination in every country, here you will find how to access pricing for international termination.
Written by
Telnyx Sales
Updated over a week ago
Support
US Local Call Completion
This article describes local call completion issues and why it occurs.
Written by
Dillin
Updated over a week ago
Best Practices for Contacting Support
How to most effectively reach out to the Telnyx support team
Written by
Dillin
Updated over a week ago
How can I get technical support?
Need to get technical support with Telnyx? Find out how in this article.
Written by
Telnyx Sales
Updated over a week ago
What are the support hours?
Need support at Telnyx? We provide support all day, every day so you never have to worry.
Written by
Telnyx Sales
Updated over a week ago
Problems configuring my device/server
Having issues with device or server configurations and the Telnyx API? We can help.
Written by
Telnyx Sales
Updated over a week ago
In what languages do you offer support?
Wondering what languages Telnyx offers support in? Find out in this article.
Written by
Telnyx Sales
Updated over a week ago
Other
What is the Reassigned Numbers Database
Here we explain what the RND is and how it affects Telnyx numbers.
Written by
Telnyx Engineering
Updated over a week ago
What is an Exhausted NPA?
In this guide we will explain Exhausted NPA codes in the United States and their respective overlay's
Written by
Dillin
Updated over a week ago
United States - N11 Codes
In this guide we will explain N11 codes in the United States and their purpose.
Written by
Dillin
Updated over a week ago
Telnyx Privacy Policy
In this article we will provide details on Telnyx's privacy policy so you can have peace of mind.
Written by
Dillin
Updated over a week ago
US Rural Call Completion
Here we will explain common issues with rural call completion and how we help you avoid them.
Written by
Dillin
Updated over a week ago
Do you offer service to call centers?
Do you manage or work for a call center and want to tap into Telnyx to improve your operations and enhance call quality? We can help.
Written by
Telnyx Sales
Updated over a week ago