FAQs about Telnyx | Telnyx Support

Canadian STIR/SHAKEN Implementation FAQs

Find answers to your questions about compliance, required actions, attestations, and more.

Written by Telnyx Engineering
Updated over a week ago

Robocall Mitigation Database and Call Blocking

In this article we outline the SHAKEN/STIR order taking effect on September 28, 2021, and what it means for Telnyx customers.

Written by Telnyx Engineering
Updated over a week ago

How to prevent fraud on your Telnyx Account?

In this article we will explain how Telnyx detects fraud and what steps we take to prevent it.

Written by Dillin
Updated over a week ago

DID / Number Requests

This article explains the process for requesting numbers of all kinds which may be unavailable to purchase from the Mission Control Portal

Written by David Casem
Updated over a week ago

HIPAA, BAAs and the Conduit Exception*

In this article we will explain HIPAA, BAAs and the Conduit Exception and what they mean for you.

Written by Telnyx Engineering
Updated over a week ago

Migrate Your LRN Lookup API from v1 to v1.1

A new version of the LRN lookup has been released. You can now return NPAC ten-digit numbers.

Written by Shubam
Updated over a week ago

Requirments for Interational DIDs

Find a detailed list of requirements for purchasing DIDs internationally, broken down by country.

Written by Telnyx Sales
Updated over a week ago

Porting

Checking a Port Request Status

Here we will explain how you can check the status of a port request in our mission control portal.

Written by Telnyx Sales
Updated over a week ago

Can I port out my Telnyx number?

In this article we will explain how you can port out your Telnyx number.

Written by Telnyx Sales
Updated over a week ago

DIDs

What is a DID?

Wondering what a DID is and how they are used at Telnyx? Find the basics here.

Written by Telnyx Sales
Updated over a week ago

Can I dial out with my DID?

A DID will allow you to receive inbound calls, an outbound profile is required to place outbound calls.

Written by Telnyx Sales
Updated over a week ago

DID Numbers that Telnyx Offers

In this article we will explain the types of DID numbers that Telnyx offers.

Written by Telnyx Sales
Updated over a week ago

Where can I Buy DIDs in the US & Canada?

Need to purchase DIDs in the US or Canada? We can provide numbers in every state and every province.

Written by Telnyx Sales
Updated over a week ago

Account and Billing

What is my Account SIP password?

When you add a new connection in the Telnyx Mission Control portal you will be able to input a username and password.

Written by Telnyx Sales
Updated over a week ago

How do I cancel my account

Unfortunately things can change and you might need to cancel your account. Find out how to do so here.

Written by Telnyx Sales
Updated over a week ago

Do you offer a Test Account or Number?

You can get started on the Telnyx Mission Control portal immediately for no cost.

Written by Telnyx Sales
Updated over a week ago

Channel Partner and Reseller program

Here we will explain how to get started with our channel partner or reseller program at Telnyx.

Written by Telnyx Sales
Updated over a week ago

Can I resell your services?

Are you a reseller considering Telnyx? Find out how you can take advantage of Telnyx's services.

Written by Telnyx Sales
Updated over a week ago

Does Telnyx offer post-paid service?

Telnyx does not offer post-paid service at this time. Get connected to support if you have any questions.

Written by Telnyx Sales
Updated over a week ago

Telnyx

What is Telnyx?

Wondering exactly what Telnyx is? Here we will give you a brief overview so you can determine if we are the right solution for you.

Written by Telnyx Sales
Updated over a week ago

Where is Telnyx located?

Telnyx has offices in multiple locations worldwide. Our main office is located in the "Windy City", Chicago, IL.

Written by Telnyx Sales
Updated over a week ago

Does Telnyx have a blog?

Looking for even more resources for using Telnyx? Our Blog has a plethora of useful information and how to guides.

Written by Telnyx Sales
Updated over a week ago

Does Telnyx provide any hardware?

Wondering if Telnyx provides hardware? Here we will answer that question and what hardware Telnyx is compatible with.

Written by Telnyx Sales
Updated over a week ago

What kind of equipment do you use?

Here we explain the types of equipment that Telnyx uses for our network.

Written by Telnyx Sales
Updated over a week ago

Specifications

What IPs do I need to whitelist?

We will explain what IPs you will need to whitelist to ensure your service works properly.

Written by Telnyx Sales
Updated over a week ago

SIP protocols that Telnyx uses

Wondering what SIP transport protocols are used at Telnyx? Find out more here.

Written by Telnyx Sales
Updated over a week ago

Do you have configuration examples?

Need configuration examples to help get you set up with Telnyx? Find out more here.

Written by Telnyx Sales
Updated over a week ago

Does Telnyx have a STUN server?

In this article we will explain how you can leverage Telnyx's STUN server.

Written by Telnyx Sales
Updated over a week ago

Register multiple devices on one Connection

Need to register multiple devices to a single SIP connection? Find out how here.

Written by Telnyx Sales
Updated over a week ago

Telnyx Recommended Hardware Configurations

Here we will explain what hardware configurations we recommend at Telnyx.

Written by Telnyx Sales
Updated over a week ago

Does Telnyx encrypt communication?

Configure SIP Connections to encrypt signaling (TLS) and media (SRTP, ZRTP)

Written by Telnyx Sales
Updated over a week ago

Does Telnyx support conference calls?

Need conference calling? Telnyx is compatible with many platforms that allow conference calls.

Written by Telnyx Sales
Updated over a week ago

VoIP/telecommunications protocols

RTP, UDP, TCP, SIP, SDP... Learn their meaning and how they apply to telecommunications.

Written by Telnyx Sales
Updated over a week ago

What is DTMF?

In this article we will explain DTMF and what it might mean for your business.

Written by Telnyx Sales
Updated over a week ago

Outbound

Post Dial Delay (PDD)

In this article we will explain post dial delay (PDD) and some of its causes.

Written by Dillin
Updated over a week ago

Spam Likely

We will explain the spam likely flag and what to do in case your number has been flagged.

Written by Dillin
Updated over a week ago

What are Short Duration Calls?

Here we will explain short duration calls and how they may effect your business.

Written by Telnyx Sales
Updated over a week ago

Limits on Concurrent Outbound Calls

Did you reach your limit for active concurrent outbound calls? Here's what to do to increase your limit.

Written by Telnyx Sales
Updated over a week ago

Can I call toll free with my Telnyx number?

You can call anyone, anytime with your Telnyx number, including toll free.

Written by Telnyx Sales
Updated over a week ago

Countries that Telnyx Offers Termination in

Telnyx offers termination in every country, here you will find how to access pricing for international termination.

Written by Telnyx Sales
Updated over a week ago

Support

US Local Call Completion

This article describes local call completion issues and why it occurs.

Written by Dillin
Updated over a week ago

Best Practices for Contacting Support

How to most effectively reach out to the Telnyx support team

Written by Jon
Updated over a week ago

How can I get technical support?

Need to get technical support with Telnyx? Find out how in this article.

Written by Telnyx Sales
Updated over a week ago

What are the support hours?

Need support at Telnyx? We provide support all day, every day so you never have to worry.

Written by Telnyx Sales
Updated over a week ago

Problems configuring my device/server

Having issues with device or server configurations and the Telnyx API? We can help.

Written by Telnyx Sales
Updated over a week ago

In what languages do you offer support?

Wondering what languages Telnyx offers support in? Find out in this article.

Written by Telnyx Sales
Updated over a week ago

Other

What is the Reassigned Numbers Database

Here we explain what the RND is and how it affects Telnyx numbers.

Written by Telnyx Engineering
Updated over a week ago

Robocall Mitigation Database FAQ

Frequently Asked Questions (FAQ) on the FCC's new Robocall Mitigation Database (RMD) blocking order coming into effect September 28th.

Written by Telnyx Engineering
Updated over a week ago

What is an Exhausted NPA?

In this guide we will explain Exhausted NPA codes in the United States and their respective overlay's

Written by Dillin
Updated over a week ago

United States - N11 Codes

In this guide we will explain N11 codes in the United States and their purpose.

Written by Dillin
Updated over a week ago

Telnyx Privacy Policy

In this article we will provide details on Telnyx's privacy policy so you can have peace of mind.

Written by Dillin
Updated over a week ago

US Rural Call Completion

Here we will explain common issues with rural call completion and how we help you avoid them.

Written by Dillin
Updated over a week ago

Do you offer service to call centers?

Do you manage or work for a call center and want to tap into Telnyx to improve your operations and enhance call quality? We can help.

Written by Telnyx Sales
Updated over a week ago